Receptionist and Parent Liaison Officer - Regent International School

Fortes Education; Dubai; On-site; AED 40,000 - 50,000; Full time

Job summary

A leading education provider in the UAE is seeking an experienced Receptionist & Parent Liaison Officer for Regent International School. The role involves supporting school efficiency, managing communication with parents, and ensuring a welcoming environment for families. Join a dynamic team committed to fostering positive education and community engagement.

Qualifications

• Bi-lingual ability (e.g., Russian) is an advantage.

Responsibilities

• Answer, screen, and direct incoming calls.
• Build and nurture relationships with enrolled families.
• Coordinate parent/community events.

Skills

Communication

Customer Service

Negotiation

Numerical Skills

Education

Bachelor's degree

Tools

CRM System

Computer Skills

Job description

About Us

Fortes Education has been a leading education provider in the UAE for over four decades, with premium international schools and nurseries that have experienced outstanding success and growth. Our schools offer innovative and character-building education across the Middle East region.

Our core ethos is Positive Education (PosEd), fostering active engagement, character strengths, and meaningful relationships. We aim to develop happy learners, innovative thinkers, confident young adults, and lifelong learners who are resilient and possess a growth mindset.

About Regent International School – Inspiring Minds. Building Character.

With over 35 years of history, Regent International School is recognized as a leading and innovative school in the region, a global leader in Positive Education. We foster a close-knit community that values happiness, inspiration, empowerment, and community enrichment.

The school offers a premium education with pathways including the National Curriculum of England, GCSE/IGCSE, and ‘A’ Levels, alongside unique programs in Environmental and Sustainability Studies, STEAM, business mini-MBA, AI, AR/VR, and performing arts. It was rated ‘Very Good’ by DSIB and ‘Outstanding’ in BSO inspection in 2019.

We are excited to invite applications to join our dynamic and innovative team.

Job Role

We are seeking an experienced and enthusiastic Receptionist & Parent Liaison Officer for Regent International School.

Main Responsibilities

1. Answer, screen, and direct incoming calls, providing basic information as needed.
2. Provide office support to ensure school efficiency.
3. Build and nurture relationships with enrolled families, following the School Engagement Lifecycle.
4. Maintain open communication channels with parents, addressing concerns, complaints, and feedback promptly and escalating when necessary.
5. Coordinate parent/community events to foster engagement.
6. Assist in the induction process with welcome packs and follow-up calls.
7. Handle parental complaints, monitor, follow up, and escalate as needed.
8. Stay informed about Ministry of Education and KHDA regulations.
9. Participate in weekly meetings to address queries and conduct workshops.
10. Manage complaints and inquiries, logging information into the CRM system.
11. Notify staff of visitor arrivals for meetings.
12. Greet and assist prospective parents and visitors, addressing their needs courteously.
13. Redirect queries related to academic and operational policies and processes.
14. Support new family onboarding and transition processes.
15. Assist with student registration and documentation for KHDA compliance.
16. Support admissions data entry and record keeping, including attendance and emergency procedures.
17. Conduct surveys and work with marketing on communication strategies.
18. Monitor potential withdrawal indicators and support exit interviews.
19. Manage daily mail, deliveries, and maintain security protocols.
20. Update calendars and schedule meetings.

Job Requirements

• Bachelor's degree in any discipline.
• Excellent written and spoken communication skills.
• Bi-lingual ability (e.g., Russian) is an advantage.
• Strong customer service, negotiation, and numerical skills.
• Proficient in computer skills.

Application Process

If you are passionate, energetic, and committed to making a difference, we welcome your application. Join us in our growth journey by completing the online application at Fortes Education Careers.

Fortes Education is dedicated to safeguarding children and young people. All positions are subject to vetting procedures, including background checks and child protection certifications.