Business Development Executive

GIG Gulf; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Business Development Executive, der für die Verwaltung von SME-Kunden verantwortlich ist. In dieser Rolle sind Sie der erste Ansprechpartner für Broker und Kunden und unterstützen die Geschäftsentwicklung sowie die Kundenbindung. Sie arbeiten eng mit internen Abteilungen zusammen, um sicherzustellen, dass alle Prozesse effizient ablaufen. Wenn Sie über ausgezeichnete Kommunikationsfähigkeiten und ein Talent für Problemlösungen verfügen, ist dies die perfekte Gelegenheit, in einem vielfältigen und integrativen Umfeld zu wachsen.

Qualifications

• 2-3 Jahre Erfahrung in einer ähnlichen Rolle im UAE-Markt.
• Fähigkeit zur Erstellung von Logs, Tabellen und Berichten.

Responsibilities

• Verantwortlich für die Verwaltung der Broker-Beziehungen für SME- und Einzelrichtlinien.
• Erster Ansprechpartner für alle Broker und Kunden.

Skills

Kundenservice

Kommunikationsfähigkeiten

Zeitmanagement

Multitasking

Problemlösung

Education

Bachelor-Abschluss oder gleichwertig

Tools

Microsoft Excel

CRM-Systeme

Job description

Who We Are:

GIG Gulf is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 13 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 3.83 billion and $69 million net profit for the year 2023. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.

GIG Gulf is an ‘A’ rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.

GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region’s digital insurer of reference, committed to running our operations in a responsible, sustainable way.

Job purpose:

The Business Development Executive is responsible for the day-to-day management of SME client onboarding, query resolution, business development & retention, broker and internal stakeholder management.

Reporting to the Director of SME and Partnerships In the UAE SME EB Distribution team.

Key Responsibilities:

• Responsible for the End-To-End Broker Relationship Management for SME and Individual policies brokers.
• Acts as the first point of contact for all brokers and customers
• Reports to the Business Development Manager/Directors (BDM) who in turn reports to the country’s Head of Business Development
• Acts as the interface between the BDMs and the internal departments as well as the brokers whenever needed
• Evaluates, and monitors the flow of the processes to ensure an efficient and smooth completion of all assigned tasks
• Ensures that cross training, on all existing as well as on all new processes, initiatives, implementations and projects, is always in place among all Sales Support staff
• Develops and maintains strong relationships with related stakeholders
• Is a dedicated point of contact for SME and Individual policies brokers
• Client onboarding ensuring high quality submissions are shared with our operations team

Operational & Technical Responsibilities:

• Communication skills and strong relationships with business partners including colleagues, internal departments, and external stakeholders
• Collaborates with other departments to resolve service issues, improve service levels, and maximize client satisfaction
• Ability to prioritize and administer workloads effectively
• Manage potential service failures to minimize impact on the client and the broker to avoid any reputation damage of GIG brand
• Help in the user testing of systems which are applicable to sales and account management functions
• Supporting sales and account managers to ensure that all data is maintained in an up-to-date and accurate manner
• Evaluate and process ways to use tools more effectively
• Ensure internal processes are followed and are fully documented
• Generate reporting with analysis
• Acts as broker administrator for assigned panel, completes broker due diligence checks and updates the broker’s database, issues, and collates terms of business agreement, compliance gatekeeper for the sales and account management team
• Market intelligence feedback to the business

Essential Requirements:

• 2-3 years of experience in a similar role in the UAE market
• Computer skills, data entry, creation of logs, spreadsheets, and reports for the BDMs and Head of Sales to review
• Time management, multitasking skills, and organization
• Customer service with conversation etiquette
• Clear communication with simple insurance terms for the customer to understand
• Problem solving with creative thinking