Tech Customer Support Analyst

Bitso; Umm Al Quwain; Remote; USD 40,000 - 80,000; Full time

Job summary

Join a leading cryptocurrency platform that champions financial inclusion and innovation. As a Tech Customer Support Analyst, you'll play a crucial role in supporting API integrations and enhancing operational efficiency. Collaborate with cross-functional teams to troubleshoot issues and optimize workflows. This remote-first company values diversity and offers unlimited paid time off, an employee stock option program, and a wellness stipend. If you're passionate about technology and customer support, this is your chance to make a significant impact in the fintech space.

Benefits

Unlimited Paid Time Off

Employee Stock Option Program (ESOP)

Zero Trading Fees

Premium Health, Dental, and Life Insurance

Extended Family Leave Policy

Monthly Wellness Stipend

Qualifications

• 2+ years of experience in Tech Customer Support or a similar role.
• Knowledge of API integrations and data analysis tools like SQL.

Responsibilities

• Manage technical support and operations monitoring for system reliability.
• Assist customers with API integrations in staging and production.

Skills

API Integrations

Technical Documentation

Data Analysis Tools (Excel, SQL)

Problem-Solving Skills

Customer Support Experience

Job description

Tech Customer Support Analyst – Bitso Business | Crypto & Fintech

About Bitso

Bitso is Latin America’s leading cryptocurrency platform, serving over 9 million users. Our mission is to make crypto useful, drive financial inclusion, and build the future of finance. With a remote-first culture, we embrace innovation, agility, and diversity, enabling top talent to shape the next generation of financial products.

Your Purpose

As a Tech Customer Support Analyst, you will support API integrations and operations for Bitso Business customers. Your role involves:

Analyzing operational data and troubleshooting technical issues.

Automating manual processes and optimizing workflows.

Ensuring seamless API integrations and improving system performance.

Collaborating cross-functionally to enhance efficiency and scalability.

Your insights will drive key business decisions and continuous improvement across our business platform.

What You Will Do

Manage day-to-day technical support and operations monitoring to ensure system reliability.

Assist customers with API integrations in both staging and production environments.

Work with Product and Engineering to identify and resolve operational bottlenecks.

Escalate and track incidents/bugs until resolution.

Troubleshoot transactional issues to maintain a high-quality customer experience.

Enhance B2B integration processes to improve accuracy and error prevention.

Support implementation of new tools, systems, and processes to streamline operations.

Provide recommendations for operational scalability and efficiency.

Who You Are

️ Fluent in English (written & spoken).

️ 2+ years of experience in Tech Customer Support or a similar role.

️ Knowledge of API integrations, technical documentation, and data analysis tools (Excel, SQL).

️ Strong problem-solving skills—ability to identify inefficiencies and propose solutions.

️ Experience working in cross-functional teams and managing multiple stakeholders.

️ Organized, communicative, and proactive in a fast-paced environment.

️ Knowledge of cryptocurrency, fintech, or blockchain technology is a plus!

Why Join Bitso?

Remote-first work environment—work from anywhere!

Unlimited Paid Time Off through our Me Time program.

Employee Stock Option Program (ESOP).

Zero trading fees on Bitso Alpha.

???? Premium health, dental, and life insurance (Mexico, USA, Colombia, Brazil, Argentina, Gibraltar).

Extended Family Leave Policy (4-month paid leave for birthing, non-birthing, and adopting parents).

️️ Monthly wellness stipend (gym, relaxation activities, books, entertainment & more).

Ready to shape the future of crypto-powered finance? Join Bitso today!

Software Engineer, Backend (Consumer - Trading)

Software Engineer, Backend (Consumer Products)