Customer Success Service

Oracle; Dubai; On-site; USD 80,000 - 120,000; Full time

Job summary

Oracle is seeking a Go-to-Market and Enablement Lead to drive strategic initiatives in the MEA region. This role involves designing GTM strategies, enabling sales teams through training, and managing events to enhance customer success. The ideal candidate will have strong leadership skills and a proven track record in sales alignment and customer engagement.

Qualifications

• Experience in strategic GTM leadership and sales enablement.
• Proven ability to create training programs and materials.
• Strong communication and collaboration skills.

Responsibilities

• Design and lead tailored GTM strategies for the MEA region.
• Create and deliver training programs for sales teams.
• Plan and execute events to showcase CSS offerings.

Skills

Strategic Leadership

Sales Alignment

Training Development

Event Management

Customer Engagement

Job description

In addition to GTM responsibilities, this role involves the strategic creation of high-impact content and enablement programs. You will develop compelling sales materials, customer success stories, and training resources to support CSS initiatives, ensuring the field is equipped with relevant, timely, and effective tools to drive customer adoption and success.

Oracle Customer Success Services (CSS) was created to help ensure your ongoing success with our technology. CSS is fully integrated with Oracle's product development teams to help customers maximize the value of their cloud investments. CSS also trains and collaborates with implementers across Oracle’s partner ecosystem to ensure successful setup of Oracle technologies.

The core mission of Oracle Customer Success Services is to provide Oracle customers with the best cloud experience and ensure they attain their transformative objectives efficiently. Our dedicated team guides customers through education, fosters innovation through cloud service adoption, supports implementation, and operates critical environments across various landscapes, including on-premises, cloud, hybrid, and multi-cloud setups. More information can be found at: https://www.oracle.com/customer-success/

Oracle is proud to be an equal opportunities employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, ethnicity, gender, gender identity or expression, sexual orientation, national origin, disability, age, or any other protected characteristic.

What you will do

As a Go-to-Market and Enablement Lead, you will:

• Strategic GTM Leadership
• Design and lead tailored GTM strategies for the MEA region aligned with CSS and Oracle priorities.
• Collaborate with sales and marketing teams to drive alignment on market positioning, value proposition, and regional opportunities.
• Monitor regional trends, customer feedback, and competitive insights to refine strategies and influence senior leadership.

• Enabling Workforce on Strategic Sales Plays
• Create and deliver training programs and materials to enable the workforce on key sales initiatives.
• Develop compelling messages and create content to position strategic initiatives for CSS.
• Conduct regular workshops and webinars to ensure sales teams are equipped with the latest tools and information.
• Provide ongoing support and resources to sales teams to drive successful customer engagements.

• Managing Events to Position CSS
• Plan and execute events, including webinars, conferences, and customer meetings, to showcase CSS offerings.
• Coordinate with event organizers and stakeholders to ensure successful event execution.
• Measure and report on event outcomes and their impact on customer success and engagement.

• Collecting Customer Testimonials
• Identify and engage satisfied customers to gather testimonials and case studies.
• Work with the marketing team to create compelling content from customer testimonials.
• Leverage customer stories to demonstrate the value and impact of CSS services.

• Managing Internal Communications
• Develop and implement internal communication strategies to keep teams informed and aligned.
• Create and distribute regular updates, newsletters, and announcements related to CSS initiatives and achievements.

Foster a collaborative and informed internal community through effective communication channels.