Associate Director of Digital Transformation

Concentrix; Dubai; On-site; USD 120,000 - 180,000; Full time

Job summary

A leading company in IT services seeks an Associate Director of Digital Transformation to drive digital strategy and innovation. This high-impact role involves transforming legacy processes, managing stakeholder relationships, and leveraging advanced technologies to optimize operations. Candidates should have over 10 years of experience in digital transformation, particularly in property management or real estate tech, and possess strong change management skills.

Qualifications

• Proven track record in property management or real estate tech.
• Experience across multiple Lines of Business and Geographies.
• Familiarity with RPA, AI/ML, and workflow tools.

Responsibilities

• Define and execute a 3-year digital roadmap.
• Automate 50%+ of manual processes via RPA and AI.
• Partner with PropTech vendors to co-develop solutions.

Skills

Digital Transformation Leadership

Process Automation

Change Management

Executive Presence

Education

10+ years in digital transformation

Certifications: Sigma Six

Tools

SalesForce

Genesys

Power Automate

Job description

Associate Director of Digital Transformation

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Job Title :

Associate Director of Digital Transformation

Job Description

As the Associate Director of Digital Transformation, you will own and drive our client's end-to-end digital strategy, leveraging automation, AI, and advanced analytics to future-proof our operations. This is a high-impact leadership role requiring a blend of technical expertise, change management, and business acumen to :

• Transform legacy processes into scalable, intelligent workflows.
• Deliver measurable ROI through tech-enabled efficiencies and revenue growth.
• Position our client as a regional proptech leader.

Key Responsibilities

• Define and execute a 3-year digital roadmap aligned with our client's corporate vision, prioritizing initiatives with highest ROI (cost savings, CX uplift, revenue impact).
• Champion innovation : Pilot emerging technologies (e.g., generative AI, IoT, blockchain) to solve complex property management challenges.
• Secure C-suite buy-in : Present business cases, track KPIs, and report progress to the Board.

Operational Transformation

• Automate 50%+ of manual processes (leases, maintenance requests, billing) via RPA, AI, and low-code platforms.
• Deploy predictive analytics to optimize asset performance (e.g., maintenance forecasting, energy efficiency).
• Redesign customer journeys with omnichannel tools (mobile apps, chatbots, self-service portals).

Stakeholder & Ecosystem Management

• Partner with PropTech vendors to co-develop tailored solutions.
• Lead cross-functional teams (IT, Operations, Finance) to embed digital workflows.
• Advise CXOs on tech investments, risks, and scalability.

Data & Governance

• Unify data silos into a single source of truth (CRM, ERP, IoT sensors).
• Enforce cybersecurity and compliance (GDPR, UAE data laws) across digital assets.

Qualifications & Experience

• 10+ years in digital transformation leadership, with a proven track record in property management, real estate tech, or related industries.
• Experience having worked across multiple LoBs and GEOs.
• Process automation (RPA, AI / ML, workflow tools like Power Automate).
• Change management (ADKAR, Agile).
• Executive presence : Experience presenting to C-suite and Board members.

Differentiators :

• Proptech specialization : Familiarity with platforms SalesForce and Genesys.
• Certifications : Sigma Six.
• Arabic proficiency (advantageous).

Location :

Language Requirements :

Time Type : Full time

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Job ID : R1613444

• Seniority level : Director
• Employment type : Full-time
• Job function : Business Development and Sales
• Industries : IT Services and IT Consulting

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