Dealer Care Officer

Quest Search and Selection; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading automotive company in the Middle East is seeking a Dealer Care Officer to enhance operational excellence within their dealer network. This role involves managing parts inquiries, administrative tasks, and ensuring quality standards. Ideal candidates should have a degree in Business Administration and experience in the automotive industry. Strong communication and analytical skills are essential for success.

Qualifications

• At least 2 years of experience in the automotive industry.
• Proficiency in Microsoft Office and SAP.

Responsibilities

• Manage parts-related enquiries and dealer orders.
• Handle administrative tasks like processing car key orders.
• Ensure quality management and compliance.

Skills

Communication

Analytical Skills

Education

Degree in Business Administration

Tools

Microsoft Office Suite

SAP

Job description

We are on the lookout for a Dealer Care Officer to join our client’s team at a leading automotive company in the Middle East. As a Dealer Care Officer, you will play a pivotal role in ensuring operational excellence and maximizing profitability within our client’s dealer network. Your primary focus will be on providing proactive support to dealers, managing administrative tasks, and driving projects to success.

What You’ll Be Doing :

• Parts Management : You’ll be the go-to person for all parts-related enquiries from our dealers and internal customers. Monitoring dealer orders, coordinating with inventory management, and ensuring optimal order flows will be key aspects of your role.
• Administrative Tasks : From processing car key orders to managing parts returns and coordinating dealer accounts, you’ll handle a variety of administrative duties with precision and efficiency.
• Communication and Coordination : You’ll serve as a vital link between our headquarters and dealer network, ensuring seamless communication and efficient resolution of issues. Coordinating events and liaising with various departments will also be part of your responsibilities.
• Quality Management : Upholding the highest standards of quality is paramount. You’ll review and update quality management processes to ensure compliance and customer satisfaction.

What We’re Looking For :

• Education and Experience : A degree in Business Administration coupled with at least 2 years of experience in the automotive industry, particularly in sales or aftersales divisions, is essential for success in this role.
• Technical Skills : Proficiency in Microsoft Office Suite (especially Excel, PowerPoint, and Word) and working knowledge of SAP are prerequisites.
• Communication Skills : Clear and effective communication, both written and verbal, is crucial. Fluency in English is a must.
• Analytical Skills : Strong numerical skills and the ability to analyze data will enable you to identify trends, address challenges, and drive improvements.

If you’re ready to take on a rewarding challenge and be part of a dynamic team, we want to hear from you!

Apply now to embark on an exciting journey with our client and make a difference in the world of automotive excellence.

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.