Reservation Agent - Arabic Speaker

Hyatt; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Reservations Agent to join their team in Dubai. This role involves managing guest bookings, providing information on room availability, and ensuring exceptional customer service. The ideal candidate will have a minimum of 1-2 years of experience in reservations, be fluent in Arabic and English, and possess strong communication and organizational skills. If you thrive in a fast-paced environment and are passionate about delivering outstanding guest experiences, this is the perfect opportunity for you.

Qualifications

• 1-2 years of experience in reservations.
• Proficient in PMS/reservation systems.

Responsibilities

• Handle incoming calls and emails related to room reservations.
• Manage guest bookings ensuring accuracy and completeness.
• Deliver exceptional customer service to ensure guest satisfaction.

Skills

Fluent in Arabic

Fluent in English

Customer service skills

Organizational skills

Communication skills

Attention to detail

Ability to work under pressure

Tools

Opera

Fidelio

Job description

• Handle incoming calls and emails related to room reservations in a courteous and professional manner.
• Manage guest bookings using the hotel’s reservation system, ensuring accuracy and completeness.
• Provide information on room rates, availability, packages, and hotel facilities to potential guests.
• Process modifications and cancellations of reservations, ensuring all updates are reflected correctly.
• Upsell rooms and promote hotel services to maximize revenue.
• Maintain up-to-date knowledge of hotel promotions, events, and policies.
• Collaborate with Front Office, Sales, and Revenue teams for seamless guest experience.
• Maintain guest confidentiality and data privacy in all communications and systems.
• Prepare daily and weekly reservation reports for management review.
• Deliver exceptional customer service to ensure guest satisfaction and loyalty.
• Fluent in Arabic and English, both spoken and written; additional languages are a plus.
• Minimum 1-2 years of experience in reservations.
• Proficient in PMS/reservation systems such as Opera, Fidelio, or similar software.
• Strong communication, organizational, and customer service skills.
• Ability to work under pressure, handle multiple tasks, and maintain attention to detail.