Automotive Call Center Agent - DLuxe Car Care

Qureos Inc; United Arab Emirates; On-site; AED 40,000 - 50,000; Full time

Job summary

A leading company in the UAE is seeking a Customer Service Representative to manage customer inquiries and complaints. The ideal candidate will have excellent communication skills and experience in dealing with the public. Responsibilities include answering calls, processing orders, and maintaining customer confidentiality. Join a dynamic team and contribute to enhancing customer satisfaction.

Qualifications

• Experience in dealing with the public.
• Excellent communication skills.
• Ability to work closely with others.

Responsibilities

• Answering customer inquiries and complaints.
• Researching information using available resources.
• Handling and resolving customer complaints.

Skills

Communication

Technical expertise

Job description

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.

Requirements :

• Experience in dealing with the public.
• Excellent communication skills, including verbal with proper grammar.
• Ability to work with others in a close manner.

Skills and Specifications :

• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.