Client Success Manager

Blackline Safety; United Arab Emirates; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading technology company is seeking a Client Success Manager in the UAE to enhance customer satisfaction and retention. This role involves managing account renewals, building relationships, and identifying growth opportunities within assigned accounts. The ideal candidate will have a strong background in B2B sales, excellent communication skills, and a commitment to customer service.

Qualifications

• At least 3 years of experience in enterprise B2B sales or account management.
• Knowledge of Middle Eastern cultures and proficiency in Arabic preferred.

Responsibilities

• Renew customer service contracts and manage account renewal negotiations.
• Build and maintain productive professional relationships with key personnel.
• Identify growth opportunities within accounts and conduct business reviews.

Skills

Customer Service

Communication

Relationship Management

Problem Solving

Education

Post-secondary degree in business, marketing, or a technical field

Tools

MS Excel

ERP

CRM

Job description

Our team at Blackline Safety is growing! As a people-driven technology company with a mission to ensure every worker returns home safely, we drive innovation, demonstrate resiliency, show leadership, go the extra mile for our customers, and empower our people to excel.

Description

Blackline Safety is hiring a Client Success Manager to join our expanding team based in the UAE. This role will be responsible for retaining our customer base in the region within an assigned book of business. The successful candidate will work directly with customers, distribution partners, and other stakeholders, communicating proactively and resolving issues to maximize the value customers derive from Blackline Safety products and services.

Responsibilities:

1. Renew customer service contracts through our distribution networks, preparing renewal quotes and ensuring timely completion.
2. Manage account renewal negotiations effectively, including creating appropriate quotations, with a goal of completing over 90% of renewals each quarter.
3. Build and maintain productive professional relationships with key personnel in assigned accounts to ensure long-term retention and growth.
4. Identify and pursue growth opportunities within accounts, collaborating with sales management to achieve results.
5. Plan and conduct annual, quarterly, and other business reviews to ensure customers receive maximum value from their Blackline solutions.
6. Address customer concerns promptly, mobilizing internal resources to ensure satisfaction and continuous product improvement.
7. Develop account plans in partnership with Blackline teams and distribution partners.
8. Act as an ambassador to help clients realize the full benefits of Blackline products and services.
9. Provide feedback to product management on long-term trends affecting customer satisfaction and retention.
10. Seek continuous process improvements to enhance efficiency and effectiveness.
11. Perform other duties as assigned.

Qualifications:

• Post-secondary degree in business, marketing, or a technical field is preferred.
• Knowledge of Middle Eastern cultures, proficiency in Arabic, and a proven track record in the region.
• At least 3 years of experience in enterprise B2B sales, account management, or related roles involving SaaS or subscription renewals.
• Industry experience in gas detection or similar fields is desirable; oil and gas experience is an asset.
• Fluency in English and experience working in an international business environment.
• Proficiency with MS Excel, ERP, and CRM applications.
• Strong customer service skills, with a focus on understanding customer needs and providing suitable solutions.
• Excellent written and verbal communication skills, along with strong interpersonal abilities.
• Proven ability to manage customer relationships and identify new business opportunities.
• Willingness to travel up to 25%.

About Blackline Safety

Blackline Safety is a global leader in developing and manufacturing wireless safety products. Our comprehensive product portfolio is designed to save lives by monitoring personnel working alone in various environments, from populated areas to remote locations. Our products help prevent falls, missed check-ins, man-downs, and exposure to hazardous gases. All design, development, sales, marketing, support, and manufacturing are handled in-house at our Calgary headquarters. Blackline Safety is a publicly traded company.

We value diversity and are an equal opportunity employer. We welcome applications from all individuals regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, or sexual orientation. We encourage everyone passionate about their career to apply.

Disclaimer:

Please note that Blackline Safety does not ask for payment or personal financial information during any stage of the recruitment process. Be cautious of any suspicious unsolicited job offers or communications.