Food Service Key Account Executive

Americana Foods - National Food Company; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Executive to enhance customer relationships and drive sales growth in the food service sector. This role involves developing effective sales strategies, managing key accounts, and ensuring product visibility at customer locations. The ideal candidate will have a strong background in sales, excellent relationship-building skills, and a keen understanding of market trends. Join a forward-thinking company where your contributions will make a significant impact on sales performance and customer satisfaction.

Qualifications

• Bachelor’s degree in Business, Sales, Marketing, or related fields.
• Minimum 2-3 years in food service sales or key account management.

Responsibilities

• Develop Joint Business Plans with key accounts to drive sales growth.
• Monitor market trends and competitor activities to inform strategies.
• Ensure stock levels are maintained across assigned key accounts.

Skills

Key Account Management

Sales Strategy Development

Customer Relationship Management

Market Analysis

Financial Management

Logistics Coordination

Education

Bachelor's Degree

Culinary Certification

Tools

Sales Reporting Tools

Job description

DESCRIPTION:

Customers Relationship Management:

• Develop Joint Business Plans (JBPs) with assigned key accounts to drive sales growth and profitability.
• Build and maintain strong, long-term relationships with existing clients.
• Ensure the timely resolution of customer complaints to maintain satisfaction and loyalty.
• Maintain an up-to-date list of existing and potential customers, regularly reviewing and updating this list.
• Prospect and acquire new customers through networking, cold calls, and lead generation.
• Understand the unique needs of each client, offering tailored solutions and services.

Sales Strategies & Execution:

• Develop and implement effective sales strategies and plans to achieve assigned sales targets and KPIs.
• Monitor sales performance regularly and adjust strategies as needed to meet sales objectives.
• Ensure the proper implementation of promotional campaigns in line with company goals.
• Ensure the distribution of MSL SKUs as per the sales plan for the assigned area.
• Ensure products are prominently displayed at customer locations and actively manage product visibility.
• Consistently meet or exceed sales targets, quotas, and performance metrics.
• Ensure full compliance with sales processes, pricing management, promotions, and merchandising standards.

Market Trends & Competitors Insights:

• Monitor market trends, competitor activities, and new product offerings in the food service industry.
• Report competitor promotions, product launches, and other market activities to inform strategic decision-making.
• Provide actionable insights to improve competitiveness and optimize sales strategies.

Stock Levels & Logistics Coordination:

• Ensure that stock levels are consistently maintained across all assigned key accounts.
• Liaise with the demand team to ensure safety stock availability and timely stock replenishment.
• Work with logistics to ensure on-time delivery and product availability, minimizing disruptions.

Cost Control & Financial Management:

• Monitor and control market damage, expiries, and product returns through effective stock rotation and placement.
• Ensure warehouse stock aging is properly managed to avoid unnecessary costs or wastage.
• Rationalize sales costs to maximize efficiency in relation to sales routes, transportation, and delivery costs.
• Follow the company's credit policies and support the collection process as per the company’s financial guidelines.
• Work on the collection process according to the company’s financial and sales policies.
• Assist in inventory management by ensuring effective stock rotation to reduce product expirations and damage.

Reporting & Administration:

• Ensure all required sales reports (daily, activity, settlement, etc.) are completed accurately and submitted on time.
• Maintain accurate records of all sales activities, customer interactions, and account status using company’s tools or other sales systems.
• Provide regular updates and insights to the Food Service Supervisor regarding account performance, stock levels, and customer feedback.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Academic and professional qualifications:

• Bachelor’s degree in any discipline (preferably in Business, Sales, Marketing, or related fields).
• Fluent in English
• Culinary certification a plus

Experience:

• Minimum 2-3 years of experience in food service sales or key account management.
• Previous experience in F&B, FMCG or food service distribution industries is preferred.
• Experience with key account management and client relationship building.
• Must maintain a valid drive license.