Permanent - Team Leader Watches & Jewellery - Abu Dhabi

Hermès; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in luxury fashion is seeking a dynamic leader to drive sales and deliver exceptional customer experiences. This role involves mentoring a talented team, fostering a collaborative environment, and ensuring that brand values are upheld. With a focus on high-net-worth clientele, the successful candidate will leverage their deep understanding of luxury fashion and clienteling to create memorable interactions. If you are a charismatic leader with a passion for excellence and a proven track record in luxury retail, this opportunity is perfect for you.

Qualifications

• 5+ years in a leadership role within luxury fashion or watches & jewelry.
• Strong commercial mindset with a focus on client experience.

Responsibilities

• Lead and inspire the team to achieve sales targets and enhance customer service.
• Deliver personalized luxury experiences and cultivate relationships with VIP clients.

Skills

Leadership

Customer Service

CRM Strategies

Luxury Fashion Knowledge

Communication Skills

Job description

Job Responsibilities

• Lead by example to motivate and inspire the team to achieve sales targets and deliver outstanding customer service.
• Support the Store Manager in driving performance, coaching, and developing individual team members.
• Foster a collaborative and agile team environment where creativity and initiative are encouraged.
• Act as a mentor and role model, ensuring brand values and luxury service standards are upheld.

Client Experience & Sales Excellence

• Deliver an elevated luxury experience, ensuring each client interaction is personalized and memorable.
• Drive a client-centric culture by leading CRM initiatives and cultivating long-term relationships with VIP clients.
• Engage with high-net-worth clientele, demonstrating a deep understanding of luxury fashion, watches, and fine jewelry.
• Support the team in upselling, cross-selling, and storytelling to enhance the client journey.

Business & Operations Management

• Monitor key performance indicators (KPIs) and contribute to strategic decision-making to optimize sales.
• Ensure smooth daily operations, including stock management, visual merchandising, and store standards.
• Handle challenging situations with agility, making proactive decisions to drive efficiency and service excellence.
• Support reporting, team scheduling, and business priorities.

Experience

• 5+ years of experience in a leadership role within luxury fashion and/or watches & jewelry.
• A charismatic, open-minded, and proactive leader who thrives in a fast-paced environment.
• Strong commercial mindset, with the ability to drive business while maintaining brand integrity.
• Deep understanding of luxury clienteling, CRM strategies, and client experience best practices.
• A natural storyteller with excellent communication and interpersonal skills.
• Agile, adaptable, and curious, always seeking opportunities to elevate the store’s performance.