Client Success Manager

zenda; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading fintech company in the UAE seeks a Client Relationship Manager to enhance client satisfaction and retention. This role involves onboarding, training, and building strong relationships with educational institutions. Ideal candidates will have over 5 years of experience in client management, strong communication skills, and a passion for business results.

Qualifications

• 5+ years of experience in key account management or client-facing roles.
• Strong verbal and written communication skills.
• Analytical, process-oriented mindset.

Responsibilities

• Own the overall relationship with clients, including onboarding and implementation.
• Establish a trusted, strategic advisory relationship to maximize value.
• Resolve issues escalated by clients and ensure high satisfaction.

Skills

Client relationship management

Communication

Analytical mindset

Problem-solving

SaaS understanding

Accountability

Job description

Company Background:

zenda is an education-focused fintech company. As a fintech partner to schools and educational institutions, we aim to rebuild financial services tailored to the sector's needs, simplifying payments for schools, institutions, and parents.

Our proposition is to help schools consolidate all payments in one platform, enhancing collections, follow-ups, and reconciliations through automation. We enable schools to go fully digital with flexible payment options for parents, such as installment plans, ensuring timely payments. Our goal is to empower anywhere, anytime payments.

Within 24 months of launch, we have become the largest player in the UAE with approximately 20% market share in the K-12 segment. We are grateful for the trust from parents and schools, which has helped scale zenda.

Over 350 schools across three countries actively use zenda, including prestigious brands. Our aspiration is to be the leading player in the GCC within the next 12-24 months.

We are expanding our teams across all functions in the UAE and India, seeking talent with an entrepreneurial mindset and passion for creating disruptive solutions. Interested? Please apply via the link below.

Key Responsibilities:

1. Own the overall relationship with clients, including onboarding, implementation, training, increasing adoption, and ensuring retention.
2. Serve as the daily contact for clients, building trust and rapport, identifying opportunities, highlighting best practices, and documenting them.
3. Establish a trusted, strategic advisory relationship to maximize the value of our products and services.
4. Resolve issues escalated by clients and ensure high client satisfaction.
5. Communicate effectively with internal and external stakeholders to understand client needs, maximize retention and growth, and share learnings.
6. Collaborate with internal teams to problem-solve and strategize for upcoming client meetings.
7. Gather, analyze, and own customer success metrics and data for assigned key accounts.
8. Require 5+ years of experience in key account management or client-facing roles.
9. Possess strong verbal and written communication skills.
10. Have an analytical, process-oriented mindset.
11. Preferably have technical competence and understanding of SaaS products.
12. Be passionate about business results and quality, with a strong sense of accountability and ownership.
13. Demonstrate strong problem-solving skills and a passion for learning.
14. Startup experience is a plus but not mandatory.
15. Proficiency in Arabic is a plus.