Officer – Customer Service

Jobs for Humanity; Abu Dhabi; On-site; AED 40,000 - 55,000; Full time

Job summary

A leading company in Abu Dhabi seeks a Customer Service Representative to maintain high levels of client satisfaction. The role involves responding to inquiries, providing information about insurance coverage, and collaborating with internal teams. Ideal candidates will have strong communication skills and a university degree. Join us to enhance customer experiences and drive process improvements in a dynamic environment.

Qualifications

• 1-2 years in customer service or tele sales.
• Preferably bilingual.

Responsibilities

• Respond to client enquiries regarding eligibility and claims status.
• Achieve or exceed productivity and quality standards.
• Identify and recommend process improvements.

Skills

Networking

Negotiation

Communication

Teamwork

Attention to Detail

Customer Focus

Education

University Degree

Tools

MS Office

Job description

Job Description

Maintain high levels of customer satisfaction by dealing with member/client enquiries in an effective and timely manner.

Responsibilities

• Respond to client enquiries regarding eligibility, plan benefits, claims status, policy terms, and conditions, striving for first call resolution.
• Communicate regularly with clients and business partners about insurance coverage and claims.
• Provide payment confirmations or clarifications as needed.
• Achieve or exceed productivity and quality standards.
• Collaborate effectively with internal colleagues to resolve client issues.
• Maintain accurate records and files.
• Identify and recommend process improvements to the Team Leader or Senior Officer.
• Adhere to Operating Procedures Manual (OPM) and internal policies.
• Handle miscellaneous tasks as assigned.

Qualifications

• Behavioral Skills: Networking, Negotiation, Communication, Teamwork, Attention to Detail, Customer Focus
• Education/Certifications: University Degree, preferably bilingual
• Experience: 1-2 years in customer service or tele sales; no insurance experience required
• Computer Skills: MS Office, Computer Literate