Customer Service Representative

Emirates; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in aviation is seeking passionate individuals for customer service roles. This dynamic opportunity allows you to thrive in a fast-paced environment while providing exceptional support to travelers. With both full-time and part-time positions available, you will engage with a diverse team and interact with customers globally. The role includes extensive training in customer service skills, ensuring you are well-prepared to make a positive impact on travelers' experiences. Join a forward-thinking company that values collaboration and offers a flexible work lifestyle.

Qualifications

• Fluency in spoken and written English is essential.
• Knowledge of additional languages is a plus.

Responsibilities

• Deliver top-tier customer service during check-in and boarding.
• Provide accurate information through digital channels.

Skills

Fluency in English

Customer service skills

Interpersonal skills

Proficiency in Windows applications

Ability to work in shifts

Education

A levels/High School certificate

Tools

Microsoft Word

Microsoft Excel

Email applications

Job description

Customer Service Roles

The Emirates Group is a highly profitable business comprising Emirates Airline, the largest international airline in the world, and dnata, one of the world's biggest air services providers. Headquartered in Dubai, working with us places you at the forefront of technological advances in the aviation industry while offering a dynamic lifestyle.

If you're seeking a position that allows you to thrive professionally and develop your career in the aviation industry, look no further. We have openings for individuals passionate about traveling and enjoying collaboration with customers and colleagues worldwide.

We are looking for exceptional individuals to join our Customer Service team. Successful candidates will undergo extensive training, including systems and customer service skills, and will be assigned to various areas such as Emirates Airport Services, dnata, marhaba services, and the Contact Centre.

Experience the excitement of frontline customer-facing roles with dnata, marhaba, and Emirates Airport Services, or work behind the scenes as a Contact Centre Service Agent. You'll work with a diverse team, interact with people globally, and positively impact travelers' lives daily. Both full-time and part-time positions are available, offering flexibility to suit your lifestyle and career goals.

Our goal across Emirates Airline and dnata is to ensure that our customer service consistently meets the high standards of the Emirates Group.

During The Hiring Process, You Can Expect

1. Apply: Submit your application, and we will confirm receipt via email.
2. Review: Our Recruitment Team will evaluate your application.
3. Video Interview and Assessment: Shortlisted candidates will receive a link to an on-demand, interactive, gamified video interview via HireVue, which is a critical step for progression.
4. Offer: Successful candidates will receive a formal employment offer, including details of the benefits package.

Qualifications & Experience

To qualify for Customer Service roles, candidates must meet the following requirements:

• Fluency in both spoken and written English
• Knowledge of any additional language is a plus
• A levels/High School certificate
• Excellent interpersonal and customer service skills
• Willingness to work in shifts
• Proficiency with Windows applications (Microsoft Word, Excel, Email)
• Willingness to wear a uniform for front-line roles

Below are specific details for each role:

I. Customer-facing Roles

Airport Services Agent (EK/dnata) & marhaba Services Agent

As an Airport Services Agent, you will deliver top-tier customer service during check-in, boarding, and baggage handling, ensuring a seamless travel experience. Marhaba Services Agents provide exceptional travel assistance to VIPs, marhaba clients, unaccompanied minors, and passengers with special needs, ensuring high-quality care throughout their journey.

II. Back-office Role

Contact Centre Services Agent

This role involves being the voice of Emirates, providing accurate information about our services through digital channels like chat and social media or via voice support. The role is vital in ensuring customers feel valued and supported at all times.

Job Specific Requirements For Back-office Roles

• Proficiency in English and at least one of the following languages: Arabic, Czech, French, German, Italian, Japanese, Mandarin, Korean
• Customer and sales focus to deliver excellent service and capitalize on sales opportunities
• Ability to type accurately and quickly, maintaining excellent written communication skills for messaging-based roles

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• Locations: Abu Dhabi, Dubai, Ajman - United Arab Emirates (UAE)