L1 IT Support Engineer

Intelligent Business Technologies LLC; United Arab Emirates; On-site; AED 40,000 - 80,000; Full time

Job summary

A forward-thinking company is seeking an IT Support Engineer to provide exceptional user support both onsite and remotely. The role involves maintaining and troubleshooting a variety of systems including Windows operating systems, MS Office, and network issues. Ideal candidates will have 4-6 years of experience and a proactive approach to problem-solving. Join a dynamic team and contribute to improving IT procedures while supporting users across multiple sites. This is a fantastic opportunity to enhance your skills in a collaborative environment while making a significant impact on user satisfaction.

Qualifications

• 4-6 years of relevant experience in IT support.
• Strong knowledge of Windows OS and MS Office troubleshooting.

Responsibilities

• Provide end user support onsite or remote.
• Maintain knowledge of operating systems and perform installations.
• Manage and troubleshoot various IT systems and devices.

Skills

MS Windows 7, 8, 8.1, 10, 11

MS Office

Troubleshooting skills

LAN/WAN issues

Azure Active Directory

Active Directory

Communication skills

Problem-solving

User support

Tools

HP Aruba switches

Avaya PABX

CCTV DVRs

Time Attendance Machines

Video Conferencing Systems

Interactive Smart Screens

Bio Metric Systems

Job description

Job Responsibilities

1. Provide end user support onsite or remote.
2. Maintain excellent knowledge of MS Windows 7, 8, 8.1, 10, 11 operating systems.
3. Perform installation and troubleshooting of MS Office products.
4. Possess strong troubleshooting skills for Outlook, MS Office, and Management Portal.
5. Hands-on troubleshooting experience with LAN/WAN issues, especially on HP Aruba switches.
6. Install, configure, and troubleshoot various types of printers.
7. Configure email accounts on PCs and mobile devices.
8. Handle Avaya PABX phones.
9. Manage and troubleshoot CCTV DVRs, Time Attendance Machines.
10. Hands-on knowledge of Azure Active Directory, both on-premises and cloud backup monitoring and management.
11. Hands-on knowledge of Active Directory, DNS, DHCP, and record updates.
12. Knowledge of backup systems.
13. Familiarity with Video Conferencing Systems and Interactive Smart Screens.
14. Handle Bio Metric Systems and Applications.
15. Demonstrate a proactive approach and suggest improvements to procedures.
16. Maintain a positive attitude towards user support and possess strong communication skills.
17. Ability to work with senior management and across multiple sites.
18. Submit IT or other necessary reports and asset inventory reports as needed.
19. Willingness to travel within Dubai.
20. Preferred experience in the Retail domain.
21. Candidate should have 4-6 years of relevant experience.

Position

IT Support Engineer • United Arab Emirates