Guest Relations Officer

ACCOR; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Hotel Front Desk Agent to manage guest check-ins and inquiries. This role involves using Opera Cloud for reservations and maintaining guest reports. Ideal candidates will have experience in a similar role within the UAE, excellent communication skills, and proficiency in English.

Qualifications

• Experience as a Hotel Front Desk Agent or similar role in the UAE.
• Proficiency in Opera Cloud and Microsoft Office.
• Fluency in English; additional languages are a plus.

Responsibilities

• Perform check-in/out of guests using Opera Cloud.
• Welcome and greet guests, answer inquiries, and handle incoming calls.
• Prepare occupancy and guest reports.

Skills

Communication

Organizational Skills

Fluency in English

Tools

Opera Cloud

Microsoft Office

Job description

Job Responsibilities

• Perform check-in/out of guests using Opera Cloud.
• Welcome and greet guests, answer inquiries, and handle incoming calls.
• Prepare occupancy and guest reports.
• Maintain daily group and individual arrival reports.
• Inform guests about hotel rates and services; create, cancel, and confirm reservations.
• Provide information about the hotel, available rooms, rates, and amenities.
• Liaise with housekeeping to ensure rooms are clean, tidy, and fully furnished to meet guest needs.

Qualifications

• Work experience in the UAE as a Hotel Front Desk Agent, Receptionist, or similar role.
• Proficiency in Opera Cloud and Microsoft Office.
• Fluency in English; additional languages are a plus.
• Excellent communication and organizational skills.