AV Technician

Fairmont Hotels & Resorts; Ras Al Khaimah; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Audio-Visual Technician to ensure seamless event experiences. In this role, you'll collaborate with a dynamic team to install and maintain cutting-edge AV equipment, ensuring high-quality sound and visuals for various events. Your technical expertise will be crucial in troubleshooting issues and providing support to event organizers, all while fostering an atmosphere of teamwork and professionalism. Join a vibrant environment where your contributions will enhance guest experiences and support the hotel's reputation for excellence.

Qualifications

• Minimum 2-3 years in a similar role.
• Must communicate effectively in English.

Responsibilities

• Install, set up, and configure audio-visual equipment.
• Operate and control audio-visual systems during events.
• Diagnose and troubleshoot technical issues with AV systems.

Skills

Audio-Visual Equipment Maintenance

Technical Support

Troubleshooting

Team Collaboration

Effective Communication

Education

Diploma in Electrical or Audio Visual

Tools

Projectors

Microphones

Sound Systems

Lighting Equipment

Video Conferencing Systems

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Displays good teamwork attitudes while working in a team for maintenance, repairs, setup, or service works, creating an atmosphere of tranquility amongst the team.

ESSENTIAL FUNCTIONS: Under the guidance of AV Supervisor and within the limits of the established Rixos Hotels policies and Operational Standards Manual, responsibilities include providing efficient, personalized, courteous, and punctual service with technical skill. Collaborate with the team to ensure all AV equipment are in good working condition.

MANDATORY (ISO IMS COMPLIANCE): All employees must adhere to the ISO Integrated Management System, including Quality, LQA, Environment, Health, Safety & Risk Management policies, procedures, manuals, SOPs, and other legal requirements. Participation in risk management, environmental impact assessments, pollution prevention, energy and water conservation, quality enhancement, guest satisfaction, and continuous improvement is strongly encouraged.

EDUCATION AND EXPERIENCE:

• Education: Diploma / Certificate in Electrical or Audio Visual
• Experience: Minimum 2-3 years in a similar role
• Other: Must be able to communicate effectively in English.

WHAT WE EXPECT OF YOU:

MAIN DUTIES AND RESPONSIBILITIES:

• Ensure all AV equipment are clean and properly maintained
• Install, set up, and configure audio-visual equipment, including projectors, microphones, sound systems, lighting, video monitors, cameras, and video conferencing systems.
• Ensure all equipment is properly connected and functional before events or presentations.
• Operate and control audio-visual systems during events, ensuring high-quality sound and visuals.
• Manage live audio mixing, video switching, and lighting during events.
• Perform routine maintenance on AV equipment to ensure optimal performance.
• Diagnose and troubleshoot technical issues with AV systems and equipment.
• Repair or arrange for the repair of faulty equipment.
• Provide technical support to event organizers, presenters, and users of AV equipment.
• Assist with setup and operation during live events, ensuring smooth delivery.
• Work closely with event coordinators, IT teams, and other stakeholders to meet the specific needs of each event.
• Collaborate with team members to manage the inventory of AV equipment.
• Maintain accurate records of equipment inventory, repairs, and maintenance schedules.
• Document setup configurations, operational procedures, and troubleshooting processes.
• Be fully aware of recreation facilities, evening programs, and show timings.
• Manage bands or singers' sound checks, stage setup, and singer riders.

HOW CAN YOU SUCCEED IN THIS ROLE?

SINCERITY AND TRANSPARENCY

• Be proactive and exercise good judgment in challenging situations.
• Act with professionalism and integrity.
• Be transparent about your motives, methods, and expected results.
• Own mistakes and share knowledge to prevent recurrence.
• Conduct business honestly and fairly.
• Keep sensitive information confidential.

RELIABILITY AND LOYALTY

• Follow through on commitments.
• Work well both independently and as part of a team.
• Maintain a positive, approachable attitude.
• Build rapport with colleagues and guests.
• Support each other within the hotel and company.

EXCELLENCE IN HOSPITALITY

• Commitment to quality and exceptional financial results.
• Responsibility for the bottom line.
• Adherence to Rixos policies and procedures.

STRONG QUALITY MANAGEMENT AND INNOVATION

• Strive to exceed expectations.
• Avoid complacency and mediocrity.
• Continuously seek improvement opportunities.
• Provide constructive feedback.