Personal Assistant to Chief Executive Officer

21c Museum Hotels; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading creative agency in Dubai seeks a Head of Delivery to oversee client projects, optimize operational efficiency, and ensure delivery excellence. The ideal candidate will have extensive experience in managing complex business challenges and a strong track record in agency operations. This role requires strategic thinking, excellent communication skills, and the ability to inspire teams. Join us in creating culture-changing ideas through Borderless Creativity.

Qualifications

• 10+ years in Delivery, Production, or Program Management.
• Experience in sales activities like proposals and RFP responses.

Responsibilities

• Oversee the entire process from client brief to post-mortem.
• Optimize efficiency and operational effectiveness across accounts.
• Collaborate with the CEO on profitability and margin improvement.

Skills

Leadership

Communication

Negotiation

Strategic Thinking

Problem Solving

Education

Change Management

Tools

Agile Methodologies

Job description

Our vision is to inspire brands and people to impact the world. To create big ideas that make a significant contribution to the planet, society, and the bottom line. We believe that in today’s world, this is the best way for our clients to achieve sustainable growth.

We achieve this by breaking down the barriers that restrict talent and ideas, which we call Borderless Creativity.

Our teams work fluidly across five capabilities: Advertising, Experience, PR, Consulting, and Health. This allows us not only to operate but also to innovate at the intersection of capabilities and talent. We believe impact and magic lie at this intersection. Ogilvy scales this by seamlessly connecting and accessing the deep cultural expertise of 132 offices in 83 countries.

Our mission: We inspire brands and people to impact the world.

How we do it: We innovate and operate at the intersection of people and capabilities.

What we do: Borderless Creativity

Today, Ogilvy is recognized as the world’s leading creative agency and one of the most effective networks globally.

About Memac Ogilvy:

Memac Ogilvy is one of the leading creative networks in MENA, with its flagship office in the UAE and a strong local footprint in the GCC and North Africa. It is part of the global WPP & Ogilvy network. It’s the only truly integrated communications network—with Consulting, Advertising (Brand & Content), PR, Experience, and Health under one P&L and leadership. We are the most integrated modern creative and effective partner for client growth in MENA, combining expert capabilities with innovative marketing solutions, solid project management, and a passionate People agenda.

The agency is the most awarded Middle Eastern agency at Cannes and a big winner at the local Lynx awards. It employs around 500 staff members.

What we're looking for:

Ogilvy Delivery is central to our transformation into a modern marketing company. As Head of Delivery, you will be a strategic leader and trusted advisor, overseeing the entire process from client brief to post-mortem, optimizing efficiency and operational effectiveness across MEMAC Ogilvy’s largest accounts and the entire agency group. You will partner with Client Servicing to ensure operational discipline, delivery excellence, speed to market, resource optimization, and profitability. You will analyze, solve, and present new processes and solutions that foster client growth, collaborating with Ogilvy’s extensive resources and capabilities. You will advise senior clients and agency leaders, champion flawless creative execution, and inspire teams to perform with excellence and courage. You will work closely with the MENA CEO, Group President, and in-market MDs to achieve margin targets through executional prowess and commercial acumen.

To Succeed in This Role, You Need To:

• Review and improve agency procedures and systems, starting with the UAE.
• Evaluate and recommend a fit-for-purpose PMO structure across all markets.
• Reduce scope creep for key clients.
• Improve timesheet system accuracy and completion rates.
• Oversee resource allocation, SOW development, and performance metrics reporting.
• Maintain a deep understanding of client needs and coordinate with creative, strategy, and production teams.
• Ensure optimal resource management for client projects.
• Utilize Ogilvy’s offerings and tools to address complex client challenges.
• Demonstrate strong cross-capability collaboration skills internally and externally.
• Collaborate with the CEO on profitability and margin improvement plans.

Qualifications:

• 10+ years in Delivery, Production, or Program Management within an agency, consulting, or IT industry, with Change Management experience preferred.
• A strategic, influential thinker with strong relationship-building skills.
• Proven track record of delivering multi-channel creative work and maintaining leadership relationships.
• Expertise in managing complex business challenges and leading diverse teams.
• Deep understanding of creative culture and agency operations tools.
• Strong communication, negotiation, and influence skills.
• Experience in sales activities like proposals and RFP responses.
• Knowledge of agile and iterative project management methodologies.
• Excellent presentation and communication skills at all levels.
• Arabic language skills are an advantage.

Memac Ogilvy aims to create iconic, culture-changing ideas through Borderless Creativity. We support our people with tools, autonomy, and collaboration opportunities. Ogilvy is committed to diversity, equity, and inclusion, fostering a work environment that values all backgrounds and perspectives. We believe our people are at the heart of our success, and we strive to make a positive impact on the world through our work and community initiatives.