Senior Operations Manager- University Parking Services

The Rundown AI; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Senior Manager to oversee operations at various locations. This role is pivotal in ensuring team performance, customer service, and financial goals are met. You will be responsible for managing budgets, hiring and training staff, and proactively addressing operational challenges. With a focus on delivering exceptional customer experiences, this position offers a chance to shape a culture of inclusivity and excellence. Join a forward-thinking team dedicated to transforming everyday experiences through cutting-edge technology and exceptional service.

Benefits

Healthcare Benefits

401(k)

Disability Coverage

Life Insurance

Stock Options

Bonuses

Qualifications

• 5+ years of management experience required.
• Strong communication skills across all organizational levels.

Responsibilities

• Ensure efficient resolution of client requests and proactive communication.
• Conduct routine visits to ensure proper operating procedures.

Skills

Management Experience

Leadership Skills

Customer Service

Budget Management

Communication Skills

Problem-Solving

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

The Company

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. We are reimagining parking to allow millions of consumers to just drive in and drive out, creating a future where transactions are as fast, easy, and seamless as online experiences. Our goal is to power checkout-free experiences everywhere, making everyday living, working, and playing remarkable — giving us back our most valuable asset: time.

The Role

The Senior Manager supports operations at assigned locations, ensuring all elements—team performance, customer service, financials, maintenance, and safety—meet Metropolis standards.

Responsibilities

1. Ensure every moment matters for our clients by resolving requests efficiently and proactively communicating improvements.
2. Conduct routine visits to ensure proper operating procedures and identify operational issues.
3. Support team and clients beyond regular hours when necessary.
4. Manage accounts within budget, make recommendations to address variances, and oversee revenue protocols and deposits; manage P&L.
5. Hire, develop, train, and supervise a diverse team, ensuring proper staffing to deliver excellent customer service and perform daily duties.

Requirements

• 5+ years of management experience.
• Bachelor's degree preferred.
• Proven leadership and motivation skills.
• Passion for delivering exceptional customer experiences and problem-solving.
• Experience creating and maintaining budgets.
• Strong communication skills across all organizational levels.
• Proficiency with computer applications (e.g., Microsoft Office).

Joining Metropolis means becoming part of a team of world-class product leaders and engineers, building an ecosystem at the intersection of parking, mobility, and real estate. We value an inclusive culture where everyone’s voice is heard and ideas are valued. As our organization grows, you will play a key role in fostering this culture. Compensation includes base pay, healthcare benefits, a 401(k), disability coverage, life insurance, stock options, bonuses, and more, with actual pay determined by qualifications, experience, skills, education, certifications, and location.