Customer Service Representative

GroupL FZE; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A dynamic travel and tourism company in Dubai is seeking enthusiastic graduates for the role of Customer Service Representative. You will be the first point of contact for customers, assisting with inquiries and ensuring a seamless travel experience.

Responsibilities

• Respond to customer queries via phone, email, and live chat.
• Assist customers with travel bookings and cancellations.
• Resolve complaints and provide solutions.

Job description

We are hiring Customer Service representative with travel and tourism company based in Dubai. As the company continues to grow, we are seeking enthusiastic graduates to join their dynamic customer service team.

About the Role

As a Customer Service Representative, you will be the first point of contact for customers, assisting them with travel-related inquiries, bookings, and concerns. You’ll play a key role in ensuring customer satisfaction and providing a seamless travel experience.

Key Responsibilities

• Respond to customer queries via phone, email, and live chat in a timely and professional manner
• Assist customers with travel bookings, itinerary changes, and cancellations
• Resolve complaints and provide appropriate solutions within company guidelines
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams to ensure excellent service delivery
• Stay updated on travel regulations, offers, and company policies