VP & Head of Collections- PL Open Market & Credit Cards

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 80,000 - 150,000; Full time

Job summary

Join a leading bank in the UAE, where you will spearhead the development of innovative collection strategies and lead a large team to achieve financial goals. This role offers the opportunity to shape policies that enhance recovery processes and ensure compliance with legal standards. As part of a dynamic and supportive environment, your expertise will directly contribute to the bank's success and reputation. If you are a strategic thinker with a passion for leadership in the financial sector, this position is your chance to make a significant impact.

Qualifications

• 15+ years of experience in Retail Banking, especially in collections.
• Proven track record of managing large teams effectively.

Responsibilities

• Develop and implement collection strategies to minimize NPLs.
• Coach and motivate a team of Collection Managers for high performance.

Skills

Team Leadership

Strategic Planning

Negotiation Skills

Compliance Knowledge

Financial Analysis

Education

Master's Degree

Job description

Company Description

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company in an exciting & dynamic industry.

Job Description

JOB PURPOSE:

This role is responsible for developing and implementing policies for efficient collections and recovery of all retail banking unsecured asset products with a view to minimizing NPLs. Ensure collection targets are met in terms of NPL, Recovery, and Bucket resolutions.

KEY ACCOUNTABILITIES:

Strategic Responsibilities

• Formulating and implementing cost-effective collection & recovery strategies.
• Review the collections & recovery strategy regularly and ensure that collection & recovery techniques adapt to changes in the legal and economic situation in the country.
• Coach, train, develop, and motivate the team of Collection Managers; assist them in performing to high standards and developing their potential to enhance knowledge-based skills.

Core Responsibilities

• Ensure that the budgeted NPLs, cash recovery, and provisions are achieved.
• Review the collections strategy regularly and train collectors to adapt to changes in the legal and economic environment.
• Ensure capacity planning and load-balancing within the unit.
• Maintain constant communication with law enforcement agencies and external lawyers; keep the unit updated on legal changes.
• Provide portfolio feedback to the Head of Credit & Collections for modifications to front-end acceptance criteria.
• Ensure a low-risk audit rating for the unit.
• Negotiate and work out the best possible settlements with customers, adopting a win-win approach.
• Ensure the collection process aligns with the bank’s code of conduct and maintains the bank’s reputation.
• Establish a strong collections infrastructure for recovery through external agencies locally and internationally.

Job Context

• Adherence to Collection Policies and Procedures.
• Achieving Collection Targets / Budgets.
• Ensuring compliance while dealing with customers.
• Maintaining a Nil High-Risk Audit observations record.

Qualifications

Minimum Qualification:

• Master's Degree

Minimum Experience:

• At least 15 years of experience in Retail Banking, with the last 2-3 years in a senior collections role managing a team of at least 75 staff.