Center Operations Specialist

USO; Abu Dhabi; On-site; AED 50,000 - 70,000; Full time

Job summary

Join a dedicated team as a Center Operations Specialist, where you'll manage day-to-day operations of USO Centers, ensuring a welcoming environment for service members. Your role will involve engaging with visitors, managing events, and maintaining operational standards while contributing to a mission-driven organization that values community and service.

Benefits

Generous paid time off

401k match

Comprehensive benefits

Training and education reimbursement

Qualifications

• 2+ years of experience in event management, marketing, or customer service.
• Strong interpersonal skills and ability to interact professionally.

Responsibilities

• Execute day-to-day Center operational procedures.
• Engage with Center visitors and manage vendors.
• Assist in planning and executing USO programs and events.

Skills

Customer Service

Problem Solving

Interpersonal Skills

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Volunteer Management Software

Social Media Platforms

Job description

***U.S. Citizenship Required***

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job; it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external Great Place To Work survey found that:

• The USO is a Certified Great Place to Work 2023-2024
• 93% feel good about the ways we contribute to the community.
• 93% are proud to tell others they work here.
• 88% feel their work has a special meaning: this is not "just a job."
• 89% feel that when you join the company, you are made to feel welcome.
• 91% feel people here are treated fairly regardless of their race.
• 87% feel people here are treated fairly regardless of their gender.

The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high-quality, self-sustaining, and cost-efficient programs, events, and activities in locations surrounding the Center(s). It provides valuable, engaging, and memorable experiences for military service members and their families, and may also guide and administer volunteers.

Principal Duties and Responsibilities (*Essential Duties):

1. Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming, and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.
2. Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs, and services; troubleshoot to resolve issues. May direct and manage vendors.
3. Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational, and statistical reports as requested. Provide ad hoc reports as required.
4. Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation, and follow-on.
5. Assist in planning and overseeing, and leading the execution of, operational areas which may include programs, logistics, inventory management, budget, social media, and database management.
6. Assist with operations and programs communications and awareness. Compile and prepare announcements, stories, and photos for social media, local media representatives, and website publications, ensuring content conforms to USO media guidelines.
7. Deliver or assist in managing the planning and evaluation of new and existing USO programs, activities, and events on and off US military installations, including coordinating all functions, materials, and assets to ensure these programs, activities, and events are effective and run efficiently.
8. Assist in reviewing USO programs and service needs within assigned areas, including helping to research and recommend new programs and services. Implement any resulting program, event, or activity changes.
9. Develop and maintain working relationships with the U.S. Military, local community leaders, partners, donors, and media to enhance awareness, support, and program delivery.
10. Coordinate resources including volunteers, materials, and supplies for programs, events, and activities. Serve as a resource to colleagues and oversee volunteer participation.
11. Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database.
12. Manage volunteer applications, coordinate on-the-job training, implement recognition events, and submit volunteer nominations.
13. May operate a USO or personal motor vehicle.
14. Perform other duties as assigned, including backfilling for the Center Operations Manager or other positions as directed by senior leaders.

Job Specifications:

• High School Diploma or equivalent.
• 2+ years of experience in event management, marketing, retail, customer service, recreation facility, or related roles. Relevant experience in non-profit, military, multicultural, or global organizations preferred.
• Strong interpersonal, customer service, and problem-solving skills. Ability to interact professionally with USO leadership, the public, and military personnel.
• Proficiency with computers and electronics, including Microsoft Office Suite; experience with volunteer management software and social media platforms. Digital Cheetah experience preferred.
• Ability to exercise sound judgment on sensitive issues and handle confidential information tactfully.
• Self-motivated, detail-oriented, able to manage multiple projects, and adaptable to change.
• Ability to work collaboratively in a team environment to achieve results.