Policy Management Officer | Dubai, UAE

Allianz; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Allianz Partners is seeking a Policy Management Officer to manage Corporate Clients in a dynamic environment. The role involves ensuring client needs are met during contract administration and renewal processes, requiring strong communication skills and a customer-focused approach.

Qualifications

• Bachelor's Degree required.
• Administrative experience in a customer-focused role.
• Strong knowledge of Microsoft Office (Excel, Word).

Responsibilities

• Manage a portfolio of Corporate Clients.
• Respond to client requests within 24-hour SLA.
• Process 50+ emails daily.

Skills

Communication

Teamwork

Flexibility

Customer Service

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

We are Allianz Partners, a leader in assistance and insurance solutions across international health, assistance, automotive, and travel insurance. With over 19,000 employees in 78 countries, Allianz Partners is a global family committed to providing quality healthcare access through support, care, and a customer-centric approach. Our well-known brands include Allianz Care, Nextcare, and Medi24.

Summary

The Policy Management Officer role involves working in a dynamic environment, managing a portfolio of Corporate Clients. Candidates will act as the company's face, collaborating with colleagues to ensure client and broker needs are met during contract administration and renewal processes.

Main Tasks

1. Be a strong team player with good communication skills.
2. Be flexible and eager to learn new skills.
3. Respond to external and internal client requests via email within our 24-hour SLA.
4. Process 50+ emails daily and handle additional tasks.
5. Serve as the main contact for assigned group schemes, Sales Managers, and brokers.
6. Build positive, professional relationships with internal clients, ensuring clear and courteous communication.

Behavioral Requirements

1. Demonstrate cooperation and contribute to a supportive work environment.
2. Manage policies for small, medium, and large corporate clients responsibly.
3. Follow procedures related to anti-corruption, fraud, complaints, and data protection.
4. Aim for first-time resolution in communications.
5. Maintain positive relationships with external clients, managing markets effectively.

Behavioral Competencies

1. Customer & Market Excellence: Strive for excellence, continuous improvement, and operational knowledge.
2. Collaborative Leadership: Empower teams, develop people, and share best practices.
3. Entrepreneurship: Seize opportunities, innovate, take ownership, and embrace risk.
4. Trust: Act with integrity, honor commitments, foster diversity, and promote CSR.

Minimum Requirements

• Bachelor's Degree
• Administrative experience in a customer-focused role
• Experience working under pressure with tight deadlines
• Strong knowledge of Microsoft Office (Excel, Word)