Account Management Executive - Noon Food

湯潮; Ras Al Khaimah; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a dynamic and innovative team at a leading consumer commerce platform in the Middle East. As part of a fast-paced environment, you will manage delivery associates, ensuring operational efficiency and a seamless customer experience. With a focus on communication and analytical skills, this role requires a self-starter who thrives on driving targets and improving processes. If you're ready to take on challenges and make a significant impact in the food delivery landscape, this opportunity is perfect for you.

Qualifications

• 1-2 years of client management experience in a high growth company.
• Excellent written and verbal communication skills.

Responsibilities

• Manage and support delivery associates by planning schedules and monitoring performance.
• Ensure daily rider login levels meet projected demand at the hub.

Skills

Client Management

Communication Skills

Analytical Skills

MS Excel

CRM Software

Job description

About noon

noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now marketplaces for food delivery, quick commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done.

noon’s mission: Every door, every day

About noon Food

Noon Food is a restaurant-first platform on the noon app, offering fair commissions, a sustainable program, and operating flexibility for the food and beverage industry in the Middle East. The most recent addition to the noon ecosystem, the noon Food mission is to revolutionize the F&B delivery landscape, firmly putting the control and success back in the hands of retailers.

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

• Manage and support delivery associates by planning schedules, monitoring performance, addressing issues, identifying potential low performers; provide coaching, mentoring, and support to help them improve.
• Ensure daily rider login levels meet projected demand at the hub.
• Monitor logistics quality and work with the order management team to reduce delivery delays and improve on-time performance.
• Oversee fleet day-to-day operational activities to ensure a seamless customer experience.
• Proactively identify areas to improve operational efficiency through proper planning, monitoring, and resolving issues.
• Monitor rider-driven cancellations and denials by tracking trends and implementing necessary changes.
• Foster positive relationships with delivery associates to boost morale, productivity, and retention.
• Ensure riders maintain professional and courteous communication with customers, both in person and over the phone.

What you’ll need:

• 1-2 years of client management experience, preferably within a high growth company
• Excellent communication skills, written and verbal.
• Self-starter. Capable of driving towards targets every month and ability to meet deadlines.
• Good analytical skills. Ability to work on MS excel, CRM software.
• Mandatory driving license.

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.