Account Director

JELLYFISH; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a seasoned Client Manager to lead key client partnerships in the retail sector. This role involves overseeing client accounts, fostering strong relationships, and ensuring high satisfaction and retention rates. You will be a trusted advisor, guiding client teams to achieve their goals while driving commercial success. The ideal candidate will have over 8 years of experience in media, with a proven track record in campaign management and mentoring. Join this dynamic team and make a significant impact on client success in a fast-paced environment.

Qualifications

• 8+ years of experience in media, specifically in the retail sector.
• Expertise in delivering high-profile campaigns and supporting junior team members.

Responsibilities

• Lead client accounts, anticipating needs and pursuing growth opportunities.
• Manage client commercial targets and contribute to their success.

Skills

Client Management

Relationship Building

Campaign Management

Problem-Solving

Mentoring

Job description

Reporting to our VP, Client Management, you will lead on important client partnerships, maintaining high levels of satisfaction, retention.

Your responsibilities will include:

• You will lead one or more client accounts, anticipating our client's needs, and identifying and pursuing growth opportunities
• You will collaborate with others to create strong client relationships, expressed through client feedback and client retention
• You will be seen by a client as the lead voice, being a trusted advisor
• You will provide direction to the client team and set and manage measurements that positively affect our clients' goals
• As a lead, you will manage client commercial targets, contributing to the commercial success of clients in your portfolio, as evidenced by year-on-year growth
• You will follow client management best practices and achieve internal KPIs to lead the strongest client partnerships
• You will promote how Jellyfish products and solutions can support clients KPIs
• You will support our client team(s), ensuring they have the appropriate resources needed to meet client needs

Qualifications

• 8 years+ experience working in media, specifically with clients in the retail sector
• Expertise in delivering high-profile campaigns and retainers
• Experience supporting and mentoring junior team members
• Great at building relationships at all levels and inspiring confidence in the delivery of projects
• Compelling written and verbal skills to convey complex information simply
• Articulate, incisive, and able to build constructive and lasting colleague/client relationships
• Excellent problem-solving skills, with the ability to flex and pivot in a fast-paced industry

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