Key Account Manager - Service (Elevators & Escalators)

279 KONE Middle East UAE; Sharjah; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a dynamic Key Account Manager to join their growing team in Sharjah. This role offers the chance to develop and maintain strategic relationships with key customers, ensuring their satisfaction while driving sales growth. The ideal candidate will have a strong background in complex sales processes and a passion for customer engagement. If you're ready to take on a challenging role that combines strategic thinking with a customer-focused approach, this opportunity is perfect for you. Join a company that values collaboration, diversity, and innovation in the workplace.

Qualifications

• 5+ years of experience in Complex Sales Process Management.
• Ability to interpret and analyze customer needs effectively.

Responsibilities

• Develop and nurture customer relationships within your area.
• Manage leads, opportunities, and contracts to meet sales targets.

Skills

Sales Management

Customer Relationship Management

Business Development

Negotiation Skills

Analytical Skills

Education

Bachelor's Degree in Engineering

Tools

CRM Software

Tendering Tools

Job description

Certified as a Top Employer, KONE is dedicated to a better world of work and demonstrates this through excellent people practices. We are committed to fostering a great work culture, inspiring the highest standards of quality and efficiency from our team, putting our people first, and creating a workplace that promotes collaboration, diversity, growth, and wellbeing.

Our team in the UAE is growing rapidly, and we are seeking an energetic and enthusiastic Key Account Manager based in Sharjah, UAE, to handle Service Sales within the Sharjah & Northern Emirates region. In this role, you will lead and develop mutually beneficial relationships between KONE and customers that are strategic or nationally/locally important. You will proactively identify solutions that add value to our strategic customers and major projects, build and maintain strong relationships with existing customers to retain current maintenance contracts, and proactively generate new opportunities both within and outside our current customer base.

This is a unique opportunity to join a team of professionals who excel in driving offering and sales development strategies and sharing best practices. If you believe you have the qualities to add significant value to this role and department, we encourage you to apply for this exciting opportunity!

Key Responsibilities:

1. Proactively develop and nurture customer relationships within your area of responsibility.
2. Ensure customer satisfaction and address complaints collaboratively with the KONE team.
3. Document and maintain customer and contact information accurately.
4. Manage leads, opportunities, orders, and contracts to meet sales targets, including generating opportunities beyond the current customer base.
5. Identify customer needs and match KONE’s solutions accordingly.
6. Use approved tendering tools for pricing.
7. Ensure contracts align with negotiation outcomes.
8. Keep CRM data current with opportunities, tasks, and visits.

Minimum Qualifications:

• Bachelor's Degree, preferably in engineering.
• At least 5 years of experience in Complex Sales Process Management, Business Development, or Key Account Management.
• Experience managing key accounts and major projects is essential.
• Experience working within industries involving developers, main contractors, and consultants.
• Ability to interpret and analyze customer needs effectively.
• Strong passion for sales with a proven track record and customer focus.
• Futuristic mindset and enthusiasm for new technologies and digitalization.
• Excellent communication, presentation, and negotiation skills in English.
• Prior experience in the UAE market is preferred and will be prioritized.