You have direct operational responsibility for service delivery performance for cargo warehouse, freighter ramp, and road feeder services at stations within a designated area (Central Asia). Responsible to manage locally based Etihad Cargo teams – internal and external - via implementation of effective SGHA/SLA and KPI monitoring ensuring that service delivery standards and achievement of procedural compliance is maintained across the area and well aligned with Commercial expectations and product development.
Minimum High School Education, University degree desirable. Further education in logistics/aviation and/or business management is a definite advantage. Five to seven years cargo operations experience is required with at least one year in a management role with multiple stations scope. Experience in managing multi-station cargo operations, Cargo handling systems, and messaging requirements. Industry training in DG/Cargo Operations/Security/Quality and Auditor training an advantage. Understanding of budgetary controls related to cargo handling at network stations. In-depth knowledge of Cargo iQ, industry standards, and Legal Regulation. Knowledge of freighter aircraft specifically the – 777F. Excellent written and verbal communication skills, High computer literacy, Strategic planning and project management skills
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia, and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty program, and more. Etihad is recognized as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board. Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonization. To learn more, visit etihad.com