SAINT LAURENT Store Director

LUXURY FASHION GULF L.L.C.; Dubai; On-site; AED 80,000 - 150,000; Full time

Job summary

An established industry player in luxury fashion seeks a Store Director to lead and inspire a dedicated team. This role focuses on enhancing customer engagement and loyalty, particularly among top clients and VIPs, while ensuring the store meets its business objectives. The ideal candidate will possess strong managerial experience, exceptional interpersonal skills, and a keen understanding of the luxury market. Join a dynamic environment that values diversity and fosters personal and professional growth, where your contributions can make a significant impact on the brand's success.

Qualifications

• 3-5 years of managerial experience in the fashion industry.
• Exceptional interpersonal and organizational skills required.

Responsibilities

• Drive customer engagement and loyalty, especially with VIPs.
• Ensure compliance with company procedures and store efficiency.

Skills

Customer Experience Sensitivity

Interpersonal Skills

Organizational Skills

Adaptability

Persuasiveness

Dynamic Listening

Tools

Microsoft Word

Microsoft Excel

Job description

The Store Director is a professional in the fashion industry who is responsible for promoting brand engagement and loyalty to customers, in particular Top Clients and VIPs, in order to guarantee store business goals.

He / she represents the Company and is a proactive Sales professional who guarantees compliance with all procedures set by the Headquarters and aimed at managing Store Staff and ensuring that the Store runs efficiently.

MISSION

1. Attract, recruit, develop, retain, and engage customers.
2. Implement action plans to achieve general targets and P&L.
3. Communicate high quality relevant feedback and reporting to HQ and/or staff.
4. Know and monitor business environment including local competition.
5. Identify, attract, recruit, develop and retain talents.
6. Motivate and challenge the team on a regular basis.
7. Create development plans for sales staff and management.
8. Promote the brand’s culture internally and externally.
9. Ensure store atmosphere upholds brand image.
10. Build a network of people who have an impact on local and international Luxury business to develop customers’ loyalty (especially with Top Clients and VIPs).
11. Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization.
12. Challenge current processes to ensure efficiency and effectiveness.

PROFILE

1. 3 to 5 years of successful experience in a managerial position
2. High sensitivity to customers’ experience and loyalty
3. Exceptional interpersonal skills, persuasiveness
4. Precision, organizational skills
5. Adaptability, openness, risk taking, dynamic, listening abilities, curiosity
6. High availability, responsiveness
7. Product and Fashion sensitivity
8. Mastering computer skills (Word and Excel)

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.