Receptionist - Jumeriah

• Greet members and guests with a smile, provide accurate information on club policies, membership, and events.
• Maintain professional appearance, conduct, and hygiene, ensuring staff adhere to the same standards.
• Familiarize and address members by name, enhancing personalized service.
• Handle guest appointments, direct visitors, and manage messages for management efficiently.
• Maintain sufficient supplies at the reception, including brochures and membership forms.
• Address and report guest complaints courteously, escalating to supervisors when necessary.
• Manage reservations and cancellations, ensuring callers are informed of policies and details.
• Maintain cleanliness and order in the reception area, liaising with housekeeping as needed.
• Collect payments when Accounts is unavailable and ensure accurate record-keeping.
• Support co-receptionists, handle lost-and-found items, and follow up on borrowed items.

Desired Candidate Profile

• Strong interpersonal skills, professional appearance, and excellent verbal communication abilities.
• Ability to multitask, maintain records, and handle reception supplies effectively.
• Friendly demeanor with a focus on guest satisfaction and addressing complaints diplomatically.
• Familiarity with club policies, procedures, and day-to-day activities to provide accurate information.
• Basic computer literacy for managing reservations, payments, and logs.