Senior IT Support Engineer

Intelligent Business Technologies LLC; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in the UAE is seeking an IT Support Engineer to provide comprehensive technical support, troubleshoot various systems, and manage IT infrastructure. The ideal candidate will possess strong communication skills and a proactive attitude towards user support.

Qualifications

• Excellent knowledge of MS Windows 10 & 11 and Server.
• Hands-on experience with Active Directory and troubleshooting.

Responsibilities

• Provide end user support onsite or remote.
• Troubleshoot IOS and MAC systems.
• Manage assets and documentation related to IT infrastructure.

Skills

Troubleshooting

User Support

Communication

Tools

MS Windows 10

MS Windows Server

Linux

MS Office

MS Azure

Active Directory

Firewalls

Job description

Job Responsibilities

1. Provide end user support onsite or remote.
2. Excellent knowledge of MS Windows 10 & 11 operating systems.
3. Excellent knowledge of MS Windows Server.
4. Basic understanding of Linux operating systems.
5. Hands-on experience and knowledge of RAID configurations.
6. Knowledge of Windows Server Clustering.
7. Troubleshoot IOS and MAC systems.
8. Handle installation and troubleshooting of MS Office products.
9. Strong troubleshooting skills for Outlook Email issues.
10. Knowledge and experience with O Management Portal, SharePoint, and OneDrive.
11. Experience with Email Hosting Migrations and DNS Management.
12. Knowledge of MS Azure, MS Intune, and Cloud technologies.
13. Troubleshoot LAN/WAN issues and configure WiFi APs.
14. Ability to install, configure, and troubleshoot various printers.
15. Configure email accounts and Outlook on PCs and mobile devices.
16. Knowledge of Backup Technologies such as Veeam Backup, Cloud Backup, and Acronis.
17. Understanding of Windows Servers, ESXi, Hyper-V virtualization.
18. Hands-on experience with Active Directory, GPO, DHCP, DNS record updates.
19. Knowledge of Firewalls (FortiGate, SonicWall, Sophos), Firewall Policies, VPN Tunneling, SSL VPN.
20. Configure CCTV, NVR, DVR systems.
21. Proactively identify and suggest improvements to procedures.
22. Perform preventive maintenance as scheduled.
23. Manage assets, inventory, and documentation related to IT infrastructure.
24. Possess excellent attitude towards user support and strong communication skills.

Position

IT Support Engineer • United Arab Emirates