Assistant IT Manager

Sheraton Grand Hotel, Dubai; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a dedicated Assistant IT Manager to enhance IT operations within a vibrant hospitality environment. This role involves managing IT infrastructure, ensuring system security, and providing exceptional support for both staff and guests. The ideal candidate will possess strong technical skills and a commitment to excellence, with experience in Marriott systems being a significant advantage. Join a dynamic team where your contributions will directly impact guest satisfaction and operational efficiency in a fast-paced setting.

Qualifications

• 3+ years of IT support experience in a hospitality environment.
• Strong knowledge of Marriott-specific IT systems and cybersecurity.

Responsibilities

• Assist in managing hotel IT systems according to Marriott standards.
• Provide hands-on support for hardware and software issues across departments.

Skills

IT Support

Troubleshooting

Interpersonal Skills

Communication Skills

Project Coordination

Education

Bachelor's in Information Technology

Bachelor's in Computer Science

Tools

Opera PMS

MARSHA

MICROS POS

Marriott GXP

Cybersecurity Tools

Job description

Position Summary:

We are seeking an experienced and service-oriented Assistant IT Manager to support the IT operations at Sheraton Grand Hotel Dubai. The ideal candidate will bring in-depth knowledge of Marriott systems, strong technical expertise, and a commitment to delivering seamless IT support in a hospitality environment. You will assist in managing the IT infrastructure, ensuring the availability and security of systems, and supporting staff and guest technology needs.

Key Responsibilities:

• Assist in the planning, implementation, and maintenance of all hotel IT systems in accordance with Marriott International's global standards.
• Provide hands-on support for hardware and software issues across all departments including Front Office, Housekeeping, F&B, and Sales.
• Maintain and troubleshoot Marriott-specific systems such as Marriott GXP, MARSHA, Opera PMS, MICROS POS, and Marriott Cybersecurity protocols.
• Monitor and maintain property network infrastructure, ensuring stable connectivity for operations and guests.
• Coordinate with Marriott Technology teams and third-party vendors for system updates, audits, and compliance checks.
• Ensure all data and systems are securely backed up and meet Marriott’s information security requirements.
• Maintain IT inventory and conduct periodic audits to ensure system readiness and compliance.
• Train hotel associates on IT systems and basic troubleshooting to enhance operational efficiency.
• Respond to and resolve user requests and incidents in a timely and professional manner, ensuring minimal disruption to hotel operations.
• Support the integration of new systems and technology projects within the property.
• Maintain documentation of configurations, SOPs, and support tickets.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience in IT support, in a hospitality environment; experience with Marriott Hotels highly preferred.
• Strong knowledge of hospitality IT systems such as Opera PMS, MARSHA, MICROS POS, GXP, and Cybersecurity tools.
• Excellent troubleshooting skills and the ability to manage IT incidents under pressure.
• Strong interpersonal and communication skills to effectively support both internal teams and guests.
• Familiarity with Global IT compliance standards, policies, and data security practices is a significant advantage.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.
• Experience with cloud-based systems and cybersecurity best practices.
• Project coordination or experience implementing new technologies at the property level.