Guest Service Agent (Arabic speaking)

SO/; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading company in Dubai seeks a dedicated Guest Service Agent fluent in Arabic and English. This role involves welcoming guests, processing payments, and ensuring satisfaction throughout their stay. The ideal candidate will possess strong communication skills and a friendly demeanor, with a background in hospitality preferred.

Qualifications

• Fluency in Arabic and English is essential.
• Previous experience in hospitality or customer service is preferred.

Responsibilities

• Welcome and check-in guests, confirming reservations.
• Process payments and handle guest check-outs.
• Respond to guest inquiries and coordinate with housekeeping.

Skills

Customer Service

Communication

Problem-Solving

Organizational Skills

Education

Hospitality Experience

Tools

Hotel Management Software

Job description

We are seeking a dedicated and customer-oriented Guest Service Agent (Arabic speaking) to join our team in Dubai, United Arab Emirates. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring guest satisfaction throughout their stay.

• Welcome and check-in guests, confirming reservations, assigning rooms, and issuing room keys
• Process all types of payments, including room charges, cash, checks, and credit/debit cards
• Handle guest check-outs, resolving any late or disputed charges efficiently
• Respond to guest inquiries, requests, and concerns promptly and professionally
• Coordinate with housekeeping to ensure room readiness for check-ins
• Provide information about hotel amenities, local attractions, and directions to guests
• Manage daily reports, including arrivals, departures, and special requests
• Balance and reconcile cash drawer at the beginning and end of each shift
• Collaborate with other departments to ensure seamless guest experiences
• Assist with additional front desk duties as needed

Qualifications

• Fluency in Arabic and English (both written and spoken) is essential
• Excellent customer service skills with a friendly and professional demeanor
• Strong communication and interpersonal abilities
• Problem-solving skills and the ability to remain calm under pressure
• Attention to detail and organizational skills
• Basic computer proficiency, including experience with hotel management software
• Cultural sensitivity and awareness
• Ability to work flexible hours, including nights, weekends, and holidays
• Previous experience in hospitality or customer service is preferred
• Knowledge of hotel operations and procedures

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