Front Office Agent

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 30,000 - 40,000; Full time

Job summary

A prestigious luxury hotel is seeking a Front Office Agent who will create memorable experiences for guests. The ideal candidate will have strong leadership, organizational, and communication skills, along with relevant experience in guest services. This role involves welcoming guests, managing inquiries, and ensuring compliance with hotel standards while providing exceptional service.

Qualifications

• 1 year of experience in front office or guest services, preferably in luxury hotel.
• Proficiency in English and additional language is a plus.

Responsibilities

• Welcome guests and handle inquiries and departures.
• Maintain accurate records and ensure compliance with policies.
• Coordinate with other departments to meet guest needs.

Skills

Leadership

Organizational Skills

Communication

Interpersonal Skills

Customer Service

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Tools

Opera PMS

Microsoft Office

Job description

About the Job
The Front Office Agent at One&Only One Za abeel will contribute to creating joy and memorable moments for guests through anticipation, creativity, precision, empathy, and warmth, tailoring every aspect of their stay to exceed their expectations. They welcome guests, handle inquiries and departures, and respond promptly to guest needs. They handle payments, maintain accurate records, coordinate with other departments, and ensure compliance with policies and standards. They must aim by serving from the heart, caring for guests and colleagues, maintaining a high standard of service.
About You
Ideal candidate should have a high school diploma or equivalent; bachelor's degree in hospitality management, business administration, or a related field. 1 year of experience in a front office or guest services role, preferably in a luxury hotel. Strong leadership and organizational skills, with the ability to effectively manage a team and prioritize tasks. Excellent communication and interpersonal skills, with the ability to interact with Guests and staff at all levels. Excellent organizational skills, with the ability to manage multiple priorities and meet deadlines. Proficiency in Opera PMS. Proficiency in English (oral and written), additional language would be a plus. Knowledge of hotel reservation systems, cash handling procedures, and Microsoft Office applications. Ability to work flexible hours, including weekends and holidays.

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