Reservations Agent

Millennium Airport Hotel Dubai; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

A forward-thinking hotel seeks a Reservations Agent to be the first point of contact for guests. In this dynamic role, you will provide exceptional customer service, assist with booking inquiries, and ensure efficient reservation processes. You will engage with guests through various communication channels, promoting special offers and maintaining up-to-date knowledge of hotel amenities. Join a dedicated team committed to delivering outstanding guest experiences while upholding high standards of professionalism and safety. This is an excellent opportunity to grow within the hospitality industry and make a meaningful impact on guest satisfaction.

Qualifications

• Experience in customer service roles, preferably in hospitality.
• Knowledge of reservation systems is a plus.

Responsibilities

• Assist guests with room reservations via phone, email, and online.
• Provide information on room rates and hotel amenities.

Skills

Customer Service

Communication Skills

Reservation Systems

Problem-Solving

Education

High School Diploma

Hospitality Management Degree

Job description

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.

Key Job Responsibilities:

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations to guests based on their preferences and needs.
• Promote special offers, packages, and discounts to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to ensure accurate room inventory management.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
• Adhere to the company’s environmental, health, and safety procedures and policies.