Manager, Aviation Operations (AD)

-; Abu Dhabi; On-site; AED 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a seasoned professional to manage aviation refuelling activities and business development across Abu Dhabi's civil airports. This role demands a strong focus on compliance, safety, and customer relations. With over 12 years of experience in managing aviation fuel facilities, including significant managerial expertise, you will ensure operational excellence and adherence to international standards. If you are passionate about aviation and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 12+ years of experience managing aviation fuel facilities.
• 6+ years in managerial roles with a focus on compliance.

Responsibilities

• Manage refuelling activities and ensure compliance with regulations.
• Oversee business development and customer relations.
• Ensure safety and quality in aviation operations.

Skills

Management Skills

Business Development

Aviation Fuel Knowledge

Customer Relations

Compliance and Safety Standards

Education

Bachelor's degree in Engineering

Bachelor's degree in Science

Bachelor's degree in Commerce

Job description

JOB PURPOSE

Manage ADNOC Aviation refuelling activities (Into-plane operations) and non-refuelling activities (Depot & Hydrant Operations), along with marketing & business development at all civil airports/airstrips within Abu Dhabi region and Island Airport, in compliance with company procedures, local & international laws, and customer specifications.

Business Management

1. Prepare quotations for additional aviation services, ensure proper delivery, invoicing, and payment collection.
2. Maintain a valid credit & carnet customer list for airport depot operations.
3. Ensure services are delivered only to permitted customers as confirmed by the aviation sales team.
4. Ensure availability of monthly posted airport prices for cash sales at all airports.
5. Oversee timely cash collection from non-credit customers, deposit in bank, and coordinate cheque collection from credit customers.
6. Participate in business development and promotional activities.

Into-Plane Operations

1. Ensure safe and compliant delivery of aircraft refuelling & defuelling services as per IATA SLA and company procedures.
2. Ensure aviation fuels meet latest specifications (Jet A-1, Avgas 100LL).
3. Maintain valid refuelling liability insurance of at least one billion USD.
4. Estimate sales at all airports within responsibility.
5. Allocate resources and personnel, prepare duty rosters.
6. Ensure timely renewal of vehicle registrations, passes, and effective communication with airport authorities.
7. Ensure refuelling services are compliant with aircraft types and hydrant systems.
8. Monitor and improve asset utilization.

Depot & Hydrant Operations

1. Maintain minimum stock levels as per IATA recommendations, coordinate fuel availability.
2. Ensure timely closure of stock and financial systems.
3. Ensure insurance coverage for assets.
4. Preserve aviation fuel integrity from receipt to delivery.
5. Ensure depot & hydrant operations comply with JIG requirements.

Quality, Safety, Business, Risk & Compliance Control

1. Perform timely quality checks within permitted deviations.
2. Ensure compliance with procedures, JIG, and IATA requirements; raise variances if necessary.
3. Maintain QMS documents as per legal and company standards.
4. Participate in incident investigations, audits, risk assessments, and business continuity planning.
5. Conduct airport emergency response exercises.
6. Ensure safe, reliable operations, proper coordination with maintenance, and customer complaint resolution.
7. Ensure all permits and authorizations are valid.
8. Conduct staff performance reviews and control operational costs.

New Projects, Expansion, and Upgrades

1. Oversee infrastructure upgrades and modifications at aviation fuel depots.
2. Coordinate with relevant departments for project execution.
3. Participate in technical and operational projects to ensure timely completion.

Customer Relations and Complaint Resolution

1. Maintain good relationships with customers and airport authorities.
2. Document and resolve customer complaints satisfactorily.
3. Ensure contractual obligations are met and investigate incidents or product losses.

Qualifications, Experience, Knowledge & Skills

1. Bachelor's degree in engineering, science, or commerce.
2. Minimum 12 years of experience managing aviation fuel facilities, including 6 years in managerial roles.