Panel Management Executive

Kantar Millward Brown; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Panel Management Executive to enhance panelist recruitment and engagement. This role is crucial in onboarding new panelists, maintaining high participation levels, and addressing concerns during their initial experience. The successful candidate will work closely with the Recruitment Project Manager, utilizing advanced tools to ensure effective communication and engagement. Join a forward-thinking company that values diversity and promotes a supportive environment where your contributions can lead to meaningful insights and outcomes.

Qualifications

• Experience in recruitment and onboarding of new panelists.
• Ability to manage tasks independently and maintain engagement levels.

Responsibilities

• Recruit and onboard new panelists while ensuring high engagement.
• Utilize GPM tool for tracking and monitoring panelist activities.

Skills

Interpersonal Skills

Communication Skills

Self-Motivation

Microsoft Office (Excel, Word)

Experience with CATI/Helpdesk

Tools

Global Panel Management (GPM)

Job description

The primary role of the Panel Management Executive is to recruit, onboard, and train new Panelists. This position also involves maintaining engagement levels, ensuring active participation, and addressing Panelist concerns during the initial period on the panel. The successful candidate will work closely with the Recruitment Project Manager and use the Global Panel Management (GPM) tool to track and monitor engagement activities.

Job Details

Job Title & Location:

Panel Management Executive

Dubai / Abu Dhabi

Role Overview:

The primary role of the Panel Management Executive is to recruit, onboard, and train new Panelists. This position also involves maintaining engagement levels, ensuring active participation, and addressing Panelist concerns during the initial period on the panel. The successful candidate will work closely with the Recruitment Project Manager and use the Global Panel Management (GPM) tool to track and monitor engagement activities.

Key Responsibilities:

• Recruitment of New Panelists: Identify and recruit new Panelists from various sources such as online platforms, referrals, and face-to-face recruitment at Panelist homes.
• Onboarding and Training: Onboard new Panelists by providing comprehensive training on the panel's purpose, procedures, and rewards program.
• Panelist Replacement: Manage the replacement of Panelists who drop out, ensuring the panel remains robust and representative.
• Monitoring Participation: Track and monitor Panelist participation for the first month, addressing any concerns and ensuring high engagement levels.
• Engagement and Feedback: Connect with Panelists to understand and resolve their concerns. Communicate the importance of active participation and gather feedback to inform the Project Manager and senior team for decision-making.
• Daily Communication: Maintain daily communication with the Recruitment Project Manager to report on recruitment progress and Panelist engagement.
• Issue Resolution: Regularly check in with Panelists during their first month to resolve any issues promptly.
• Use of GPM Tool: Utilize the GPM tool to track, monitor, and document discussions and updates related to Panel engagement activities.
• Quality Assurance: Review the first month of scans to address and resolve any quality concerns using the Panelist report card tools.
• Demographic Collection: Ensure GPS location is enabled during the collection of demographic details for accuracy.
• Handover to Permanent PME: Transition Panelists to a permanent Panel Management Executive after the first reward payment.
• Demographic Monitoring: Monitor the demographic profile of the panel to ensure recruitment targets the correct demographics.

Knowledge and Skills Required:

• Experience with CATI / Helpdesk Team and Fieldwork.
• Proficiency with Microsoft Office (Excel and Word) and openness to learning new programs (GPM).
• Excellent interpersonal skills with the ability to communicate effectively.
• Self-motivated and capable of managing tasks independently.
• Ability to speak a vernacular language is a plus.

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that s out of the ordinary and join us!

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

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