Delivery Specialist

Sharjah Coop; Sharjah; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Delivery Coordinator to manage the logistics of product delivery. In this role, you will ensure the timely and safe delivery of goods, while maintaining high customer satisfaction levels. Your responsibilities will include optimizing delivery routes, coordinating schedules, and resolving any delivery challenges that arise. This position offers the opportunity to work in a dynamic environment where your contributions will directly impact customer experiences and operational efficiency. If you are passionate about logistics and customer service, this is the perfect opportunity for you.

Benefits

Health Insurance

Transportation Allowance

Performance Bonuses

Training and Development Programs

Qualifications

• Strong understanding of delivery operations and customer service.
• Experience with route planning and logistics management.

Responsibilities

• Ensure timely and accurate delivery of products to customers.
• Coordinate delivery schedules and optimize routes for efficiency.

Skills

Customer Service

Route Optimization

Time Management

Problem Solving

Education

High School Diploma

Bachelor's Degree in Logistics or Business

Tools

GPS Systems

Inventory Management Software

Job description

1. Job Purpose

• Ensure the timely, safe, and accurate delivery of products or services to customers, while maintaining high levels of customer satisfaction and adhering to company policies and safety regulations.
• Coordinate delivery schedules, optimize routes, handle products with care, and resolve any issues that may arise during the delivery process.

1. Key Accountabilities (divided based on Balance Scorecard “BSC”)

Financial:

• Propose the yearly budget and ensure adherence to the approved budget and allocations.
• Ensure accurate recording of payments, issue receipts, and submit cash or payment details to the accounts department.
• Suggest or implement cost-saving measures related to delivery operations, such as route planning software or fuel-efficient driving techniques.

Customer/Quality:

• Establish and maintain good working relationships with internal and external stakeholders to smoothly facilitate business needs.
• Provide outstanding customer service and always ensure that Sharjah Co-op is positively promoted.
• Ensure that all deliveries comply with company standards and customer requirements.
• Communicate with customers to confirm delivery times, address questions, and resolve issues.

Internal Business Process:

• Plan and coordinate delivery routes to ensure timely and cost-effective deliveries.
• Ensure proper loading, unloading, and transportation of products.
• Have a thorough understanding of the products or services being delivered.
• Address and resolve delivery challenges, including traffic delays, incorrect orders, or damaged goods.
• Maintain accurate delivery logs, including delivery confirmations, time schedules, and customer feedback.
• Track damaged, lost, or returned items, and report any financial impact from these occurrences to the relevant departments.
• Coordinate with other departments, such as logistics, operations, and customer service, to ensure smooth deliveries.
• Follow company and regulatory protocols for the transportation and handling of goods.
• Ensure the delivery vehicle adheres to safety standards and legal regulations (e.g., licensing, inspections)
• Optimize fleet utilization and ensure on-time delivery by identifying the drivers' routes, facilitating loading/unloading, and monitoring transit.
• Ensure compliance with all laws, regulations, rules, internal policies, and procedures, identify hazards and areas for improvement, and take corrective actions.
• Responsible for maintaining company health and (food) safety standards, including HACCP, Halal concept, OSHA standards, and promoting safety standards.
• Review and update reports that provide well-informed information, problems/potential problems identified, short- and long-term financial implications, opportunities, results of efforts, risks, and recommendations for corrections.
• Perform any other relevant tasks assigned by the line manager.

Learning & Growth:

• Participate in training sessions focused on key skills such as time management, customer service, safe driving practices, and effective communication.
• Continuously improve knowledge of the products or services being delivered to offer better customer support and handle delivery-related inquiries.
• Engage in hands-on training for any new technology, equipment, or software used in the delivery process (e.g., GPS systems, inventory management software).
• Conduct regular benchmark studies to maintain awareness of competitors' performance and activities and research up-to-date trends, products, and approaches.