Senior Operations Manager

Noon; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Manager to oversee and optimize workforce supply operations. This pivotal role involves strategic workforce planning, operational efficiency, and enhancing client relationships. The ideal candidate will have a strong background in business development and logistics, with proven leadership skills. Join a dynamic team that values hard work, resourcefulness, and innovation. If you're ready to make a significant impact in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 6-8 years of experience in manpower supply or workforce management.
• Strong background in business development and operations.

Responsibilities

• Oversee manpower supply operations, including recruitment and compliance.
• Develop strategies to expand business and enhance service offerings.

Skills

Business Development

Operations Management

Client Relationship Management

Data Analysis

Leadership

Cost Optimization

Process Improvement

Communication Skills

Negotiation Skills

Education

Master's or Bachelor's in Business Administration

Logistics or Supply Chain Management

Tools

Microsoft Office

Data Analytics Tools

Workforce Management Software

Job description

About noon

noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we're six years in, but only 5% done.

noon's mission: Ring every doorbell, everyday.

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. As a Senior Manager, you will play a key role in overseeing and optimizing the end-to-end workforce supply operations. You will be responsible for designing and implementing strategic workforce planning, driving operational efficiency, ensuring regulatory compliance, and enhancing client relationships.

• Operational Leadership: Oversee all aspects of manpower supply operations, including recruitment, deployment, workforce planning, and compliance.
• Business Expansion: Develop and execute strategies to expand the business by identifying new markets and enhancing service offerings.
• Performance Management: Ensure service delivery meets or exceeds client KPIs and SLAs through regular analysis, audits, and reporting.
• Cost Optimization: Implement cost-effective solutions to improve the efficiency of operations, logistics, and workforce management.
• Process Improvement: Develop scalable and sustainable solutions to streamline operations and enhance workforce efficiency.
• Stakeholder Management: Maintain and strengthen relationships with key clients, suppliers, and internal teams to drive business growth.
• Data-Driven Decision Making: Utilize analytics, MIS reports, and performance trends to optimize manpower allocation and improve service levels.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and industry best practices to maintain a safe and legally compliant work environment.
• Team Leadership: Build and lead a high-performing team with a focus on accountability, customer execution, and continuous improvement.

What You'll Need

• Master's or Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Minimum 6-8 years of experience in manpower supply, workforce management, logistics, or a related field.
• Strong background in business development, operations, and client relationship management.
• Proven track record in strategic planning, cost optimization, and process improvement.
• Strong leadership skills with experience in managing large teams and multiple stakeholders.
• Excellent analytical skills and business acumen with a data-driven mindset.
• Strong communication and negotiation skills to build relationships with clients and partners.
• Proficiency in Microsoft Office, data analytics tools, and workforce management software.

Who will excel

• We're looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.

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