Telephone Operator

SWISSOTEL; Dubai; On-site; AED 24,000 - 36,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Front Office Associate. This role offers the opportunity to engage with guests, ensuring their needs are met with professionalism and warmth. You'll be responsible for managing guest communications, handling inquiries, and maintaining a welcoming environment. Located in the heart of Dubai, this position allows you to be part of a vibrant team that values positive relations and exceptional service. If you thrive in a fast-paced, multicultural setting and are passionate about guest satisfaction, this role is perfect for you.

Qualifications

• Proficient in written and verbal English communication skills.
• Focuses on guest needs, remaining calm and courteous at all times.

Responsibilities

• Handles all guest messages promptly and correctly.
• Attends to all guest enquiries and requests in a helpful manner.
• Maintains switchboard directory and performs related tasks.

Skills

English communication skills

Multitasking

Teamwork

Guest relations

Crisis management

Education

Secondary education

Hotel management qualifications

Job description

Job Responsibilities

• Promotes the brand philosophy through exemplary attitude, behaviour, and communication skills.
• Responsible for logging and efficiently handling all guest messages promptly and correctly.
• Provides specific directory information to internal and external inquirers according to policy and procedure regarding disclosure of directory information.
• Utilizes public address, paging, and voice mail systems for proper call routing.
• Attends to all guest enquiries and requests in a helpful, professional, yet warm and friendly manner.
• Familiar with hotel fire and emergency procedures and understands personal responsibilities in emergencies.
• Ensures rapid response from relevant departments.
• Handles wake-up call requests from guests.
• Maintains switchboard directory and performs miscellaneous switchboard-related tasks.

Functionality

• Ensures the front office information board is well presented and up-to-date.
• Capable of multitasking effectively.

Qualifications

Personal Attributes

• Proficient in written and verbal English communication skills.
• Works well within a team environment.
• Focuses on guest needs, remaining calm and courteous at all times.
• Promotes positive relations with hotel guests and patrons.
• Exercises good judgment with difficult guests.
• Understands and can work effectively in a multicultural environment.

Qualifications

• Secondary education or relevant hotel management qualifications.

Experience

• Minimum of 1 year relevant experience, preferably in a four- or five-star hotel.

Additional Information

Located in downtown Dubai, directly opposite The Dubai Mall and the iconic Burj Khalifa, within walking distance to Dubai Metro Station, and a short drive to DIFC, World Trade Centre, and Dubai International Airport, Swissotel Al Murooj offers a prime location for business and leisure travelers.