Russian Speaker Guest Relations Agent

AccorHotel; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Front Office Associate to enhance guest experiences for VIP arrivals. This role involves ensuring seamless check-in/out processes, managing special requests, and providing exceptional customer service. The ideal candidate will have a strong background in hospitality, with a focus on guest satisfaction and complaint resolution. Join a dynamic team that values professional development and offers opportunities for career advancement. If you are passionate about hospitality and thrive in a fast-paced environment, this position is perfect for you.

Benefits

Competitive Salary

Training and Development Opportunities

Career Advancement

Health and Wellness Benefits

Employee Recognition Programs

Work-Life Balance

Uniforms and Dress Code

Social Events and Activities

Transportation Services

Employee Wellness Programs

Qualifications

• Minimum of 1 year experience in a similar role in a 5-star hotel.
• Must be fluent in German for effective communication.

Responsibilities

• Prepare for daily VIP arrivals and ensure smooth check-in/out processes.
• Handle guest complaints and ensure high-quality service at all times.
• Coordinate with various departments for VIP arrangements and special requests.

Skills

German Language

Customer Service

Cashiering

Complaint Resolution

Education

University Degree in Hotel Management

Job description

MAIN DUTIES AND RESPONSIBILITIES:

1. Prepare for daily VIPs arrivals in terms of room allocation amenities and special requests of Guests.
2. Keep Misenplace ready for VIP arrival (Reg.cards room keys welcome drink).
3. Register and process check in/out for all VIPs guests efficiently and professionally.
4. Escort VIP guests to their rooms.
5. Update guest information into the computer after a complete check in.
6. Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
7. Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
8. Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all times.
9. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediate follow up.
10. Handle issuance of guest room key cards and ensure effective control for guest security.
11. Ensure that all messages mails and packages are delivered to the guest room.
12. Assist at the Information counter Foreign Exchange and Business centre as and when assigned.
13. Have knowledge of the hotel rate codes package segmentation discounts and how to handle each.
14. Maintain continuous contact with hotel guest to ensure that any problem or complaint are handled efficiently & courteously.
15. Follow up with Bell desk regarding shuttle Bus.
16. Daily courteous calls to VIP rooms as well as other guests.
17. Report any unusual occurrences or requests to manager.
18. Be aware of the hotel accident Prevention Policies.
19. Ensure the cleanliness and neatness of front office area.
20. Review log book verify outstanding and follow up pending. Identify if any special assignment for the day.
21. Check Hotel situation occupancy functions groups VIPs.
22. Reannounce VIP rooms to Housekeeping and F&B departments.
23. Check if all departure details for the day have been taken as well as for the next day.
24. Arrange for bouquets cake and cards in case of guests anniversary and birthdays.
25. Check VIP rooms after amenities are placed.
26. Coordinate with the lobby manager regarding arrival & departure transport arrangements for the day.
27. File daily guest relations report and documents systematically.
28. At the end of the shift or the day communicate all information that the next shift has to know for a well running of the operations.
29. Coordinate and inform with the Front Office Housekeeping F&B and especially with the General Manager regarding MIPs and VIPs.
30. Review Guest Comments daily and take contact if necessary and possible with the guest for direct action.
31. Effectively handle all guest complaints concerning the Front Office in coordination with the Front Office Manager taking corrective action to prevent recurrence and convert the guest into a repeat customer. Coordinate proper actions with other departments and inform General Manager where necessary.

Qualifications :

University Degree in Hotel Management fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.

Must speak German Language.

Additional Information :

• Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement: Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits: Comprehensive health insurance coverage.
• Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication.
• WorkLife Balance: Policies and practices that promote a healthy worklife balance including flexible scheduling where possible.
• Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities: Participation in social events team-building activities and employee gatherings to foster a positive work culture.
• Transportation Services: Transportation services.
• Employee Wellness Programs: Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.

Remote Work : No

Employment Type : Fulltime