Account Manager

CRM Middle East; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company in the UAE is seeking an experienced Account Manager to serve as the primary point of contact for clients. The role involves managing client relationships, overseeing a multi-brand platform, and ensuring exceptional service delivery. The ideal candidate will have a strong background in customer service, particularly within the luxury retail or jewelry sectors, and possess excellent leadership and communication skills.

Qualifications

• 5 years of experience as an Account Manager, preferably in customer service or luxury retail.
• Background in the timepiece and jewelry industry is preferred.

Responsibilities

• Build and maintain strong relationships with key clients.
• Oversee operations and delivery of services for multiple brands.
• Lead response to escalated issues or crises.
• Generate and deliver monthly reports on client status.

Skills

Leadership

Communication

Attention to Detail

Crisis Management

Empathy

Education

University Degree

Job description

Main Objectives of the Position:

To serve as the primary point of contact between clients and CRM Middle East, ensuring seamless coordination of client relationships, managing a multi-brand platform, and addressing the needs of demanding clients. The Account Manager will oversee crisis management and maintain exceptional client satisfaction, while also ensuring attention to detail in all operational processes.

Responsibilities:

• Client Relationship Management: Build and maintain strong relationships with key clients, understanding their unique needs and providing tailored solutions to enhance their experience.

• Managing Multi-Brand Platform: Oversee the operations and delivery of services for multiple brands, ensuring that all brands receive appropriate attention and support to meet their expectations.

• Crisis Management: Lead the response to any escalated issues or crises, ensuring swift resolution to prevent client dissatisfaction and protect the brand's reputation.

• Attention to Detail: Ensure that all operational processes are handled with the highest level of precision, from client communications to service delivery.

• Demanding Client Management: Handle demanding clients by maintaining professionalism and empathy, addressing their concerns with patience and care.

• Reporting and Analysis: Generate and deliver monthly reports on client status, ensuring that all client needs are being met and identifying areas for improvement.

• Team Leadership: Provide guidance and support to team members, ensuring they are equipped to meet client expectations and perform at their best.

• Collaboration: Work closely with internal teams to ensure the successful execution of client initiatives and campaigns.

Educational Qualifications:

• University Degree

Professional Qualifications:

• 5 years of experience as an Account Manager, preferably within customer service or the luxury retail industry.
• Background in the timepiece and jewelry industry is preferred.

Competencies Required:

• Strong leadership and team management skills
• Exceptional communication skills in English
• Highly detail-oriented with the ability to manage multiple priorities
• Empathy, patience, and stress management capabilities
• Crisis management expertise, with a proactive and calm approach under pressure
• Self-motivated with the ability to work independently and as part of a team

Further Training Requirements (if any):

• Brand-specific training (introduction, history, etc.)
• IT tools