Senior Store Customer Advisor (Dubai Mall)

Zegna; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in retail is seeking passionate individuals to join their team in Dubai. This role focuses on delivering exceptional customer service by understanding customer needs and providing tailored product recommendations. With a strong emphasis on building relationships and maintaining store standards, you will play a crucial role in achieving sales targets and fostering customer loyalty. If you have a pleasant personality, good grooming standards, and a passion for retail, this opportunity is perfect for you. Join a dynamic team where your contributions will directly impact customer satisfaction and store success.

Qualifications

• 4 to 6 years of retail sales or customer service experience required.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Welcome and greet every customer warmly, providing excellent service.
• Identify customer needs and confidently recommend suitable products.

Skills

Good communication skills

Interpersonal skills

Customer service

Education

High school qualification

Job description

JOB CONTENT

To deliver excellent customer service through: identifying customer needs, offering advice, and demonstrating suitable products; building relationships with key customers; and ensuring store standards are maintained to achieve sales targets and cultivate customer loyalty.

Functional Responsibilities

1. Welcome and greet every customer in a warm and friendly manner and demonstrate excellent customer service at all times.
2. Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale.
3. Receive cash or payment in authorized modes from customers, issue receipts/bills against their purchase, and provide professional cash point service.
4. Handle customer complaints professionally and efficiently, in line with the company's after-sales policy, escalating to management if necessary.
5. Demonstrate and maintain product knowledge, fashion trends, and in-store promotions at all times.
6. Maintain personal grooming standards as advised by the Store Manager.
7. Maintain a clean and organized display, fitting rooms, and stock areas.
8. Check stock levels daily and inform the store manager of depleting stocks to replenish and maintain optimum stock levels.
9. Comply with all company policies and procedures, including refund and exchange policies, security, health, and safety policies.
10. Recruit customers for the database, accurately entering their details into the system.
11. Minimize exposure to stock loss through vigilance on the sales floor and fitting room areas.

Education, Experience, Functional Skills, and Knowledge

Education/Qualification: High school qualification

Experience: 4 to 6 years retail sales or customer service experience.

Functional Skills & Specific Knowledge:

• Good communication and interpersonal skills
• Pleasant personality and good grooming
• Passion for the retail industry

Competencies

• Achievement Drive
• Building Relationships
• Empathy
• Influencing
• Serving Customers
• Team Working
• Conceptual Thinking