Customer Service Representative

OnTime Healthcare; United Arab Emirates; On-site; AED 36,000 - 48,000; Full time

Job summary

A leading company in the healthcare sector is seeking a dedicated Customer Service Representative to enhance client interactions. The ideal candidate will excel in communication and problem-solving, ensuring a positive experience for all customers. Responsibilities include responding to inquiries, documenting interactions, and collaborating with teams to resolve issues. Join us to make a difference in customer service!

Benefits

Salary

Benefits

Qualifications

• Previous experience as a Customer Service Representative or similar role.
• Fluency in English; additional languages are a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Document customer interactions in CRM system.
• Follow up with customers to ensure satisfaction.

Skills

Communication

Problem Solving

Customer Orientation

Multitasking

Tools

CRM Software

Microsoft Office Suite

Job description

Ontime Group is looking for a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer support, addressing inquiries, and ensuring that our clients have a positive experience with our products and services.

Responsibilities:

• Respond promptly and effectively to customer inquiries via phone, email, and chat
• Provide accurate information regarding our products and services to assist customers
• Assist clients with issues, complaints, and provide solutions in a timely manner
• Document customer interactions and maintain comprehensive records in our CRM system
• Collaborate with other departments to resolve customer issues and enhance the customer experience
• Follow up with customers to ensure their needs were met and satisfaction was achieved
• Collect feedback and suggest improvements to enhance the customer service process
• Stay informed about product updates and company policies to provide accurate assistance
  
  

Requirements

• Previous experience as a Customer Service Representative or in a similar role
• Outstanding communication skills, both verbal and written
• Strong problem-solving skills and the ability to handle difficult situations with professionalism
• Customer-oriented with a passion for providing excellent service
• Proficient in using CRM software and Microsoft Office Suite
• Ability to multitask and manage time effectively
• Positive attitude and resilience to work in a fast-paced environment
• Fluency in English; additional languages are a plus
  
  

Benefits

Salary + Benefits