Assistant Front Desk Manager

JW Marriott Marquis Hotel Dubai; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading hotel in Dubai seeks a Front Desk Manager to oversee front desk operations, ensuring adherence to standards and guest satisfaction. The role includes managing staff, handling guest issues, and maintaining hotel policies. Ideal candidates should have strong leadership and communication skills, along with experience in a high-volume hotel environment.

Qualifications

• Minimum 3 years in a supervisory role within a high-volume 4 or 5-star hotel.

Responsibilities

• Supervise guest check-in/out and account handling.
• Ensure effective communication and guest satisfaction.
• Manage guest requests and emergency procedures.

Skills

Communication

Problem Solving

Leadership

Multi-tasking

Organizational

Time Management

Education

Good command of English

Tools

Opera

Marsha

IMS

GXP

Microsoft Office

Job description

Job Description: Front Desk Manager

Manage all front desk operations ensuring adherence to policies, procedures, regulations, and standards set by hotel management. Oversee smooth and professional front desk functions at all times. Perform all front desk and duty manager responsibilities as assigned. Set clear expectations for front desk agents to prioritize their responsibilities. Serve as BSA Champion for the Front Office Department. Ensure comprehensive training for all front desk staff, including on-the-job, off-the-job, and short sessions.

SCOPE / BUSINESS CONTEXT

• Full-time position at JW Marriott Marquis Dubai.
• Direct Reports: 2 (Front Desk Agent/Team Leader & Supervisor)

CANDIDATE PROFILE

Experience:

• Minimum 3 years in a supervisory role within a high-volume 4 or 5-star hotel.

Skills and Knowledge:

• Strong communication skills (verbal, listening, writing)
• Innovative, problem-solving, complaint handling
• Leadership, coaching, training
• Multi-tasking, organizational, time management
• Proficiency in Opera, Marsha, IMS, GXP, Microsoft Office, and other systems

Education or Certification:

• Good command of English

KEY RESPONSIBILITIES

• Understand hotel services, hours, promotions, and products.
• Maintain knowledge of Marriott standards and Dubai local area.
• Monitor house count and respond to shifts accordingly.
• Ensure effective communication and guest satisfaction.
• Supervise guest check-in/out, account handling, and departmental coordination.
• Supervise compliance with credit policies and promote Marriott Rewards.
• Manage guest requests, profiles, and emergency procedures.
• Support staff development, empowerment, and shift flexibility.
• Address guest issues promptly and professionally.
• Follow policies, confidentiality, grooming, and security protocols.
• Engage in guest relations, communication, teamwork, and quality assurance.
• Perform physical tasks as needed and comply with working hours.