Senior Customer Accountant

Euler Hermes UAE - Dubai; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading insurance and asset management company is seeking a Senior Customer Accountant in Dubai. This role involves overseeing policy operations, managing accounts receivable, and ensuring strong relationships with stakeholders. The ideal candidate will have a Bachelor's degree and over three years of relevant experience, with a focus on customer satisfaction and operational efficiency.

Qualifications

• 3+ years of experience in a relevant field.
• Expertise in accounts receivable and payment processing.
• Basic understanding of Generative AI platforms.

Responsibilities

• Monitor timely issuance of policies and invoices.
• Follow up on invoice payments for efficient processing.
• Maintain strong relationships with brokers and clients.

Skills

Accounts Receivable Management

Payment Processing

Policy Management Systems

Data Analysis

Interpersonal Skills

Education

Bachelor's Degree in Accounting, Finance, Banking or related field

Job description

Allianz Group is one of the most trusted insurance and asset management companies in the world.

We are hiring for Senior Customer Accountant to join our team in Dubai. The role reports to Head of Operations.

The role

Oversee end-to-end policy operations, focusing on policy management and customer accounting. The individual will coordinate efforts between the Policy Implementation and Customer Accounting departments, ensuring seamless collaboration. Key responsibilities include maintaining positive relationships with front-line staff, brokers, and clients to ensure customer satisfaction. This role is instrumental in managing DSO and aging balances effectively.

Responsibilities

• Monitor the timely issuance of policies and invoices to ensure prompt delivery and accuracy.
• Follow up on invoice payments to ensure they are received and processed efficiently.
• Conduct performance reconciliation between front-line staff and clients to ensure alignment and accuracy.
• Maintain strong relationships with brokers, and authorize brokerage commission payments to support ongoing partnerships.
• Oversee and supervise direct debit transactions and payment allocations to ensure smooth financial operations.

Qualifications

• Bachelor's Degree (preferred, not a must) in Accounting, Finance, Banking or related field

What You Bring

Role specific

• 3+ years of experience
• Expertise in accounts receivable
• Accounts Receivable Management
• Payment Processing & Policy Management Systems
• Basic understanding of commonly used Generative AI / GenAI / Generative Artificial Intelligence platforms such as ChatGPT, as well as an awareness of best practices and the potential risks associated with AI in the workplace to apply.

Interpersonal skills

• Adaptability and problem-solving skills
• Ability to collect, track, and analyze data
• Ability to maintain positive relationships with stakeholders, including front-line staff, brokers, and clients.
• Capable of guiding and motivating team members to achieve shared goals collaboratively.
• Skillful in prioritizing tasks and managing time effectively to ensure timely completion of responsibilities with attention to detail
• Strong written and verbal communication skills
• Expertise in coordinating efforts across departments and stakeholders to ensure seamless operations and meet deadlines
• Demonstrated ability to effectively manage tasks and leverage resources to ensure objectives are met and deadlines are consistently achieved

Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and post workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.