ServiceNow Process Architect, Business Analyst

Client of Linking Humans; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading organization in Dubai or Abu Dhabi is seeking a ServiceNow Process Architect / ITSM Business Analyst. The role focuses on assessing and improving ITSM processes while providing relocation support and visa sponsorship for candidates worldwide.

Benefits

Relocation support

Visa sponsorship

Qualifications

• Proven experience as a ServiceNow Process Consultant or ITSM Business Analyst.
• Strong knowledge of ITIL4 and ServiceNow ITSM modules.

Responsibilities

• Analyse and assess existing ITSM processes, identifying areas for improvement.
• Lead stakeholder workshops to gather and define requirements for ServiceNow solutions.

Skills

ITIL4

Process Assessment

Workflow Optimisation

Tools

ServiceNow

Job description

ServiceNow Process Architect, Business Analyst

Location: Dubai/Abu Dhabi, United Arab Emirates
Salary: Competitive tax-free package + relocation support & visa sponsorship
Job Type: Full-time, Permanent

We are hiring a ServiceNow Process Architect / ITSM Business Analyst to join a leading organisation in Dubai or Abu Dhabi. The role involves assessing, designing, and improving ITSM processes to align with best practices and business goals. This position is open to candidates worldwide, with visa sponsorship and relocation support available.

Responsibilities

• Analyse and assess existing ITSM processes, identifying areas for improvement
• Conduct gap assessments against ITIL4 best practices and ServiceNow out-of-the-box processes
• Develop and implement process improvement roadmaps aligned with business priorities
• Lead stakeholder workshops to gather and define requirements for ServiceNow solutions
• Document end-to-end ITSM processes, workflows, and supporting materials
• Support testing, validation, and adoption of new processes
• Conduct audits and ensure compliance with ITSM frameworks
• Stay updated on ServiceNow developments and industry trends

Requirements

• Proven experience as a ServiceNow Process Consultant or ITSM Business Analyst
• Strong knowledge of ITIL4 and ServiceNow ITSM modules
• Experience in process assessment, gap analysis, and workflow optimisation
• Ability to lead workshops and translate business needs into technical solutions
• Willing to relocate to Dubai or Abu Dhabi (relocation package and visa sponsorship provided)

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