Pipeline Package Manager

MPH Groupe; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in healthcare seeks a dynamic First Line Manager to lead their Nutrition Division in the UAE. This role is pivotal in enhancing the brand's presence among healthcare professionals through strategic customer engagement and market analysis. You will foster a high-performing sales team, leveraging both traditional and digital channels to drive awareness and loyalty for top-tier nutrition products. With a focus on ethical practices and continuous development, this position offers an exciting opportunity to make a significant impact in the healthcare sector while advancing your career in a supportive environment.

Benefits

Career Development Opportunities

Health Insurance

Flexible Working Hours

Employee Discounts

Training Programs

Qualifications

• 3-5 years in sales management, preferably in Pharma or Nutrition.
• Strong track record in driving sales and managing teams.

Responsibilities

• Enable ethical field force to meet KPIs and drive sales growth.
• Develop customer engagement strategies to enhance brand loyalty.

Skills

Sales Management

Customer Insight Skills

Market Analysis

Coaching and Mentoring

Digital Engagement

Problem-Solving

People Management

Education

Bachelor's Degree

Tools

Business Analytics Tools

CRM Software

Job description

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

First Line Manager

This position works out of our UAE location in the Abbott Nutrition Division.

About Nutrition Division

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac, PediaSure, Pedialyte, Ensure, Glucerna and ZonePerfect – to help get the nutrients they need to live their healthiest life.

As First Line Manager, you'll contribute to the long-term growth of Abbott Nutrition products in the territory by increasing awareness among Healthcare Professionals on the important role of nutrition in improving quality of life, and the superiority of Abbott products to competitor brands.

You will gain new business and grow existing business through an omnichannel, customer engagement strategy that builds HCP confidence in and loyalty to Abbott brand products.

Develop and sustain the knowledge, customer engagement skills, and business acumen of Medical reps to build a high performing ethical sales team.

Develop KOL relationships to promote the Abbott brand and influence the perception of Abbott products as the brand of choice, by HCPs in all specialties and at all levels.

What You'll Do

• Enable ethical field force to meet regional and team KPIs
• Analyze market, category, and channel opportunities within the territory/area using real-time omnichannel business intelligence to identify opportunities for market share growth at the customer/account level.
• Leverage business analytics and customer insights to conduct ongoing analysis of growth potential throughout the region and create an omnichannel engagement strategy to establish Abbott as the brand of choice throughout the region.
• Develop and support the execution of account plans using an integrated customer omnichannel engagement strategy.
• Deploy marketing programs to target customers and accounts via Medical Reps, including education, execution, and tracking of program impact/success.
• Observe and provide progressive, real-time coaching and feedback to Medical Reps on every aspect of the customer engagement process.
• Accelerate the development of digital knowledge and application in Medical Reps through mentoring, coaching, and role-modeling.
• Build and maintain relationships with customers and accounts across digital, remote/virtual, and face-to-face channels to increase awareness and loyalty to Abbott brand products.
• Collaborate with training/SFE to optimize team performance by identifying knowledge and skill gaps in Medical Reps and creating individual development plans.
• Provide direct, ongoing support to Medical Reps in the field through collaborative problem-solving, mentoring, coaching, feedback, and escalations.
• Develop and expand the network of KOLs throughout the territory/area, reflecting influence at all levels of an account.
• Work cross-functionally with Marketing, Analytics, and SFE to gather and interpret customer and market behavior data, translating omnichannel engagement data into real-world activities.
• Role-model ethical behavior by demonstrating integrity and transparency.
• Act in alignment with compliance and regulatory expectations.

Key Success Factors

• Strong customer insight skills, including integrating digital tools and platforms with traditional touchpoints across channels, and interpreting and translating online and offline customer behaviors into strategic activities.
• Accurately analyzing the key strengths and development needs of team members, both individually and as a total team, to identify critical development actions.
• A tendency to “own the business”, holding themselves and their teams accountable for the quality of execution.
• Ability to influence a variety of internal and external customers at all levels.
• Ability to experiment and navigate the discomfort of change for self and while leading others.
• Comfort with complexity, critical thinking, and problem-solving (mental agility).
• Ability to make new connections between data and insights, and to make these ideas understandable and actionable to others.
• Linking and communicating the relationship between account and territory/area plans, and overall brand strategy in the short- and long-term.
• Working collaboratively with cross-functional partners (Marketing, Analytics, SFE) to optimize quality and accuracy of customer and segment data.

Required Qualifications

• Minimum of 3-5 years in a similar position as a Sales Manager with relevant experience in Pharmaceutical or Nutrition segment in UAE (Dubai or Abu Dhabi).
• Proven track record in sales.
• Capable of developing forecasts and strategies to achieve sales.
• People management experience is mandatory.