Experience amp Operations Manager Health Clinic

Marisa Peer; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Join a cutting-edge wellness destination as an Experience & Operations Manager, where you will lead the client journey and elevate service excellence. This role involves overseeing daily operations, optimizing wellness programs, and ensuring a transformative experience for clients. If you are passionate about wellness and possess strong leadership skills, this is the perfect opportunity to make a significant impact in a fast-growing sector focused on rejuvenation and longevity.

Benefits

Competitive Compensation

Dynamic Work Environment

Transformative Wellness Experiences

Qualifications

• Experience in managing wellness or spa services.
• Strong leadership and organizational skills.

Responsibilities

• Oversee daily operations and client experience at the clinic.
• Implement processes to enhance wellness services and client satisfaction.
• Train staff to maintain high service standards.

Skills

Spa Management

Wellness Hospitality

Organizational Skills

Leadership Skills

Communication Skills

Problem-Solving Skills

Job description

Are you passionate about creating exceptional wellness experiences? Do you have expertise in managing spa and longevity-focused services? We are seeking an Experience & Operations Manager to lead and elevate the client journey at Marisa Peers Mind Body & Longevity Clinic.

About the Role

As the Experience & Operations Manager, you will oversee the daily operations, client experience, and service excellence within our Mind Body & Longevity Clinic. You will ensure smooth coordination of wellness programs, optimize customer engagement, and implement best-in-class hospitality practices to enhance client satisfaction.

Key Responsibilities

• Lead and manage all operational aspects of the Mind Body & Longevity Clinic, ensuring an exceptional experience for clients.
• Develop and implement processes that optimize wellness services, including spa treatments, longevity-focused therapies, and holistic wellbeing programs.
• Supervise and train staff to maintain high service standards, ensuring professionalism and expertise in every client interaction.
• Oversee scheduling, bookings, and operational logistics to enhance efficiency and customer satisfaction.
• Foster a warm, inviting atmosphere aligned with the center's mission of rejuvenation and longevity.
• Collaborate with leadership to refine and expand offerings based on client feedback and industry best practices.

Requirements

• Must understand every aspect of running a successful health clinic in Dubai, inclusive of financial reporting.
• Proven experience in spa management, wellness hospitality, or a similar high-end customer experience role.
• Strong organizational and leadership skills with the ability to manage teams and client interactions seamlessly.
• A deep understanding of wellness and longevity practices (preferred but not required).
• Exceptional communication and problem-solving abilities.
• Ability to maintain operational excellence while fostering a relaxing, client-centered environment.

Why Join Us

• Be part of a cutting-edge wellness destination focused on mind-body rejuvenation and longevity.
• Lead a team in delivering transformative wellness experiences.
• Competitive compensation and a dynamic work environment in a fast-growing sector.

Please note : We plan to begin recruiting for this position in late 2025. If you would like to be considered when the process begins, please submit your application.

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Clinic Manager • Dubai, Dubai, United Arab Emirates