Bell Attendant

Studio M Arabian Plaza Hotel & Hotel Apartments; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading hotel in Dubai is seeking a Bell Attendant to enhance guest experiences by providing exceptional service, managing luggage, and maintaining a welcoming atmosphere. This role requires effective communication and adherence to health and safety standards.

Responsibilities

• Greet guests in a professional and friendly manner.
• Maintain effective communication with all relevant departments.
• Help in transporting guest luggage and managing messages.

Job description

As a Bell Attendant, your responsibilities include handling luggage, assisting with guest inquiries, maintaining a well-organized concierge desk, and contributing to the overall efficiency and positive atmosphere of the hotel. Your friendly and professional demeanor adds to the warm welcome guests receive, creating a memorable stay throughout their visit.

Key Job Responsibilities:

• Greet guests in a professional and friendly manner, surpassing their expectations from arrival to departure.
• Maintain effective communication with all relevant departments to ensure seamless service delivery.
• Stay updated on hotel and local services, keeping abreast of any changes.
• Monitor guest profiles through the Opera Guest profile system.
• Help in transporting guest luggage from arrival to the room and from the room to the departure point during check-out.
• Manage messages, mail, and packages for guests and employees, ensuring timely and professional delivery.
• Distribute morning newspapers to guest rooms, if needed.
• Promptly deliver guest messages and other items without delay in a professional manner.
• Keep the concierge desk, as well as the storage room, clean, tidy, and well-organized.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.