Telephone Operator - Russian Speaker

Rotana Hotel; Fujairah City; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading hotel in Fujairah is seeking a dynamic Telephone Operator to enhance guest experiences. The role involves managing calls, ensuring smooth service delivery, and maintaining guest profiles. Ideal candidates should possess hospitality qualifications and excellent communication skills.

Qualifications

• Excellent written and verbal English communication skills.
• Computer literacy and experience with Opera are advantageous.

Responsibilities

• Handling every phone call professionally.
• Maintaining effective communication with all departments.
• Greeting guests by name upon calling.

Skills

Communication

Customer Focus

Teamwork

Education

Diploma or Degree in Hospitality

Tools

Opera

Job description

Job Description

We are currently looking for dynamic and self-motivated Front Office professionals who want to advance their careers.

As a Telephone Operator, you will be responsible for handling every phone call professionally to provide a customer-focused response, ensuring guests have a memorable stay. Your key responsibilities will include:

1. Receiving each guest call in a professional and friendly manner
2. Maintaining effective communication with all related departments to ensure smooth service delivery
3. Handling queries politely and courteously, exceeding guest expectations
4. Greeting guests by name upon calling, as per Rotana Standard
5. Maintaining up-to-date knowledge of the hotel and local services
6. Monitoring guest profiles through the Opera system
7. Completing management's long-distance call vouchers and recording them appropriately
8. Maintaining the guest wake-up call schedule and delivering calls on time
9. Ensuring proper operation of the switchboard for efficient call transfers
10. Taking messages for guests and management as per standards

Desired Candidate Profile

Education, Qualifications & Experiences

Ideally, you should have a diploma or degree in hospitality with relevant experience. Excellent written and verbal English communication skills, along with strong voice modulation, are essential. Computer literacy and experience with Opera are advantageous.

Knowledge & Competencies

The ideal candidate will be customer-driven, proactive, outgoing, and approachable. You should work well under pressure in a fast-paced environment and be a great team player, comfortable working with a multicultural team and guests. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

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